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Marketing and Call center Manager

1 week ago

Dubai, Dubai, United Arab Emirates DermaMax Medical Center Full time

Marketing Specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles, and tactics.

Marketing Specialist responsibilities include:

  • Conducting market research to find answers about consumer requirements, habits, and trends
  • Brainstorming and developing ideas for creative marketing campaigns
  • Assisting in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
  • Developing objectives for the call center's day-to-day activities
  • Conducting effective resource planning to maximize the productivity of resources (people, technology, etc.)
  • Collecting and analyzing call center statistics (sales rates, costs, customer service metrics, etc.)
  • Assuming responsibility for budgeting and tracking expenses
  • Monitoring and improving ordering, telephone handling, and other procedures
  • Evaluating performance with key metrics (accuracy, call-waiting time, etc.)
  • Preparing reports for different departments or upper management

Job Type: Full-time

Experience:

  • Marketing & Call Center Manager: 4 years (Preferred)
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