Duty Manager

Duty Manager - Hotel Operations

Job Snapshot

Role: Duty Manager
Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hotel Management
Experience: Minimum 2-3 years in hotel operations
Job Type: Full Time
Work Arrangement: On-site

Position Overview

Accor is seeking a professional and guest-focused Duty Manager to oversee hotel operations during assigned shifts in Dubai, United Arab Emirates. As the management representative on duty, the Duty Manager is responsible for coordinating hotel departments, maintaining service standards, resolving guest concerns, and ensuring the safety and comfort of guests and employees. The role requires effective collaboration with Front Office, Housekeeping, Food and Beverage, Engineering, Security, and other operational teams. The successful candidate will also oversee shift handovers, monitor operational performance, support financial controls, and respond to emergencies in accordance with hotel procedures. Candidates should have 2-3 years of hotel operations experience, preferably in Front Office or a supervisory position, along with strong leadership, communication, and problem-solving skills.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Hotel Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site
• Hotel Operations and Shift Management

Responsibilities

• Oversee daily hotel operations during assigned shifts and act as the designated management representative.
• Coordinate operational activities across departments to maintain efficient service delivery.
• Conduct regular inspections of public areas, guest facilities, and operational spaces to verify cleanliness, safety, and service quality.
• Monitor guest arrivals, departures, VIP movements, group arrivals, and special requests.
• Coordinate with Front Office, Housekeeping, Food and Beverage, Engineering, Security, and other departments to address operational requirements.
• Monitor room availability, room readiness, and issues affecting guest accommodation.
• Follow up with relevant departments to resolve operational challenges promptly.
• Ensure effective shift handovers, including communication of outstanding matters to the incoming Duty Manager or department heads.
• Maintain operational continuity and compliance with established hotel procedures.

Guest Relations and Service Recovery

• Welcome guests professionally and provide attentive, personalized assistance throughout their stay.
• Respond promptly to guest complaints, enquiries, and special requests.
• Manage service recovery situations with professionalism, discretion, and sound judgment.
• Follow up on guest concerns to confirm that appropriate resolutions have been implemented.
• Build positive relationships with guests and contribute to memorable hospitality experiences.
• Ensure VIP guests, loyalty members, and returning guests receive appropriate recognition according to hotel standards.
• Take suitable corrective action when service failures occur, protecting guest relationships and the hotel 's reputation.
• Communicate recurring guest concerns to the appropriate departments for further improvement.

Team Leadership and Departmental Coordination

• Provide operational guidance and support to employees during assigned shifts.
• Ensure team members follow hotel policies, grooming requirements, service procedures, and brand standards.
• Conduct shift briefings when necessary and communicate important operational information.
• Support department supervisors in resolving service issues and maintaining operational efficiency.
• Encourage teamwork, cooperation, and clear communication between hotel departments.
• Promote a professional and positive working environment.
• Report significant employee-related concerns, disciplinary matters, and operational issues to the relevant department head or Human Resources.
• Support consistent implementation of hotel service standards across operational teams.

Safety, Security and Emergency Response

• Maintain awareness of guest, employee, visitor, and property safety during assigned shifts.
• Respond promptly to emergencies, accidents, incidents, fire alarms, medical situations, and security concerns.
• Coordinate emergency responses with Security, Engineering, and other relevant departments.
• Follow established hotel emergency management and incident response procedures.
• Prepare accurate incident reports and inform the appropriate management re