Receptionist
2 days ago
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
We are Heartists
"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things
We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.
Life in Pullman
At Pullman, you'll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.
New experiences, new acquaintances, new ideas... discover the world of Pullman. OUR WORLD IS YOUR PLAYGROUND
Job Description
The Role
- Under the guidance and supervision of the Front Office Manager and/or the Night Manager, provide efficient, personalized, courteous, and punctual service, and practice up-selling techniques.
- Ensure that each guest leaves the property fully satisfied and with the wish to return.
- Must be thoroughly familiar with all Accor corporate and local Standards and ensure they are followed.
- Responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction.
Key Deliverables And Responsibilities
Planning & Organizing:
- Review and update Logbook
- Check equipment
- Maintain a friendly and cheerful disposition at all times
- Oversee day-to-day operations
- Report regularly on happenings to Supervisors/Night Manager (if on shift).
- Monitor Employees performance/Coaching
- Fire Procedure
- First Aid Procedures
- Handle guest complaints and report to manager
- Implement and coordinate the Accor Standards
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Ensure awareness of daily activities and product knowledge of hotel facilities
- Ensure panic report is printed during the shift at least twice.
Operations:
- Prepare for daily arrivals in terms of room allocation and check traces for any special requests of guests.
- Register and process check-in for all arrivals.
- Update and check guest information into the computer after a complete check-in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon Guests' departure.
- Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries.
- Resolve guest complaints/requests and liaise with the department concerned for immediate follow-up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey messages to guests.
- Assist at the Information counter, Foreign Exchange, Night Audit, and the Business centre, as assigned.
- Review log book, verify outstanding items, and follow up on pending tasks.
- Check hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs.
- File daily reception report and documents systematically.
- Attend briefings; take notes and action with appreciated follow-up.
- Focus on the guests, maintain eye contact, and ensure all guests at the desk are acknowledged.
- Communicate all necessary information to the next shift for smooth operations.
- Coordinate with Front Office, Housekeeping, F&B, and especially with the General Manager regarding MIPs and VIPs.
- Perfect grooming at all times.
- Drive Upselling.
- Carry out any other reasonable task as requested.
Generic Aspects On Hygiene / Personal Safety / Environment/Confidentiality:
- Ensure proper care of all equipment and furniture entrusted for Heartists use.
- Be familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel, and knowledgeable of the hotel's emergency procedures.
- Ensure safety regulations are applied and ensure the safety of people and property in the hotel.
- Respect and ensure respect of the hotel's commitments to environmental sustainability.
- Adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health, and Safety.
- Safeguard confidential records and information.
- Do not disclose any financial information or any other information of the Accor Hotels.
Qualifications:
Hotel Management Graduate
Additional Information:
- Strong interpersonal and problem-solving abilities
- Experience with Front Desk Operations
- Russian Speaker preferred
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