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Manager - Facility Management
2 weeks ago
Responsibilities
- Formulate and communicate Facility Management performance objectives and continuously monitor progress and alignment towards group strategic objectives.
- Review and support in the execution of the business plan for the Country FM in line with the strategic objectives of the department and the Group in general.
- Review and work on defining and improving SLAs, and targeted KPIs.
- Continuously look for areas of improvement and betterment initiatives to enhance the overall condition and processes for our facilities.
Operational
- Manage and lead the country function team to ensure an efficient, productive, and motivated work environment.
- Review and approve service agreements for Soft and Hard FM including Scope of work, SLAs, Terms & Conditions in addition to the commercial assessment.
- Liaise and coordinate with Sustainability division to initiate, implement and ensure compliance with Sustainability standards guidelines and targets.
- Liaise and Coordinate with HSSE to ensure compliance with the group's policies and International and local Safety and Security standards.
- Monitor and provide guidance and support to Service providers and contractors serving our facilities to ensure best quality and cost-efficient solutions are provided.
- Oversee the commissioning of new facilities and handover process.
- Review and analyse Asset Management Reports and Data including Asset Life Cycle reports, Spare parts inventory stock vs consumed.
- Provide Dashboards and KPI monitoring tools for measuring technical performance and customer service.
- Build, monitor and review Budget and control expenditures per facility.
- Prepare weekly, monthly, and quarterly reports for providing insights and align with management targets and guidelines.
People Management
- Assign individual objectives for employee performance management purposes, manage performance, empower staff, and provide formal and informal feedback to support professional development and maximize performance.
- Build strong relations and trust with stakeholders including Mall management, Retail Managers, and the interdisciplinary support functions.
What You'll Need To Succeed
- Bachelor's Degree in Engineering (Mechanical or Electrical).
- Minimum experience of 5 years in a similar Facility management role.
- FMP or CFM Certification is a plus.
- High Leadership and Communication skills.
- People person who can perform under pressure and deliver satisfying Customer experience.
- Strong Contract Administration and negotiation skills.
- Financial knowledge to build, monitor and control the function's Budget and P&L.
- Familiar with Project Management and FM Consultancy at various stages of project.
