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Change Manager

1 week ago

Dubai, Dubai, United Arab Emirates Amazon Full time
Roles and responsibilities
  • Overseeing the StationProject Road Map and report progress to siteleader
  • Ensuring timely closure of PeakReadiness Playbook and provide inputs to Network ControlManager
  • Thinking analytically about projectmanagement with attention to detail, the ability to influenceothers and exceptional organizationalskills.
  • Being obsessed by metrics and divingdeep to find root causes quickly, to driveimprovements
  • Finds practical and simplesolutions to complex problems without sacrificing quality or corefunctionality
  • Ability to utilize exceptionalproblem-solving, and communication skills to influence business andtechnical audiences
  • Provide day-to-day supportduring the rollout/implementation of newer systems/processes andgather feedback
  • Map business requirements,understand business process, study and analyze workflows, designsolutions.
  • Continuously utilize software andhardware tools to ensure normal day to day operations. Ensureassociates have proper tools to perform the job and coordinaterepair or replacement when needed.
  • Communicatedaily metrics and report exceptions

BasicQualifications

  • Bachelor's degree orequivalent, or 2+ years of Amazon (blue badge/FTE)experience
  • Work a flexible schedule/shift/workarea, including weekends, nights, and/orholidays
  • 2+ years of performance metrics,process improvement or lean techniques experience

PreferredQualifications

  • 1+ years of experience with ProgramManagement

  • Planning andStrategyDevelopment:

    • Developchange management strategies that align with organizational goalsand the specific objectives of the changeinitiative.
    • Create detailed change managementplans that include communication, training, and stakeholderengagement strategies.
    • Set clear objectives andmilestones to guide the change process and ensure that it stays ontrack.

  • StakeholderManagement:

    • Identifykey stakeholders and assess the impact of the change on variousgroups within the organization.
    • Developstakeholder engagement plans to ensure that all relevant partiesare informed, consulted, and involved in the changeprocess.
    • Manage stakeholder expectations,address concerns, and keep them engaged throughout the changejourney.

  • Communicationand Messaging:

    • Developa communication plan to keep employees and stakeholders informedabout the change, its benefits, and how it will affectthem.
    • Communicate the vision for the changeclearly, ensuring that employees understand why the change ishappening and how it will benefit theorganization.
    • Provide regular updates andfeedback on the status of the change initiative, includingaddressing any emerging issues orchallenges.

  • Trainingand Support:

    • Design andimplement training programs that equip employees with the skillsand knowledge needed to successfully navigate thechange.
    • Ensure that employees have access toresources, support, and guidance during thetransition.
    • Develop ongoing support mechanismsto reinforce learning and help employees adapt to the new way ofworking.
Desired candidate profile

1. Change ManagementMethodologies

  • In-depthknowledge of change management frameworks such asADKAR ,Kotter's 8-Step ChangeModel , Lewin's ChangeManagement Model , and Prosci ChangeManagement .
  • Ability to applythese methodologies effectively in a variety of organizationalcontexts, ensuring that the change process is structured andwell-organized.

2.CommunicationSkills

  • Excellent verbaland written communication skills to clearly articulate the vision,objectives, and benefits of the change.
  • Abilityto tailor communication for different audiences, from executives tofront-line employees, ensuring alignment andunderstanding.
  • Proficiency in developingcommunication plans and materials, such as newsletters,presentations, and email updates.

3.Leadership andInfluence

  • Strongleadership skills to guide, motivate, and inspire teams throughoutthe change process.
  • Ability to influencestakeholders at all levels of the organization, including seniorleaders, middle management, and front-lineemployees.
  • Capability to build trust andcredibility by acting as a positive change agent within theorganization.

4.StakeholderEngagement

  • Expertise inidentifying, mapping, and engaging stakeholders who will beimpacted by the change.
  • Ability to understandstakeholders' concerns and objections and address themeffectively to foster buy-in and commitment to thechange.
  • Experience in creating and executingstakeholder engagement plans to ensure ongoing support throughoutthe change process.

5.Problem-Solving and ConflictResolution

  • Strongproblem-solving skills to identify potential barriers to change anddevelop strategies to overcome them.
  • Ability tohandle conflicts and resistance to change, providing solutions tomitigate issues and ensure the smooth implementation ofchange.
  • Skilled in navigating complexorganizational dynamics and resolving issues that may arise duringthe change process.

6.Project ManagementSkills

  • Experiencemanaging change projects, including developing timelines, settingmilestones, and tracking progress.
  • Ability tomanage resources and coordinate efforts across different teams toensure that change initiatives are implemented on time and withinscope.
  • Knowledge of project management toolsand methodologies to ensure efficient execution of changeplans.

7. Training andDevelopment

  • Ability todesign and deliver training programs that help employees developthe skills needed to adapt to new systems, processes, or ways ofworking.
  • Knowledge of learning techniques andadult education principles to create effective trainingsolutions.
  • Experience in creating trainingmaterials, organizing workshops, and offering ongoing support toemployees.
Key Skills
Administrative Operations,ChangeManagement,Management Report
Employment Type: Full-time
Department / FunctionalArea: Change Management
Experience: years
Gender: Male
Vacancy: 1