Change Management Lead

4 days ago

Dubai, Dubai, United Arab Emirates Daman - National Health Insurance Company Full time
Role Purpose

The successful candidate will act as a strategic enabler, helping leaders and project/initiative teams drive adoption more effectively across mega strategic projects / initiatives.

Role Context and Responsibilities

The ideal candidate will play a critical role in establishing and leading a Change Management Center of Excellence (CoE) and embedding best practices across mega strategic projects / initiatives. This role will focus on guidance, advisory, support and coaching to business units, ensuring a structured approach to successful change adoption. Additionally, the successful candidate will ensure full transparency and reporting of end-to-end change management activities, challenges, and outcomes across the key projects / initiatives, providing actionable insights to the VP, Project Portfolio Management.

Key Responsibilities:

1. Establish and lead the Change Management CoE:

- Design, develop, and implement the Change Management CoE framework, including methodologies, tools, and templates.
- Define the CoEs vision, mission, and objectives in alignment with SPMO and organisational goals.
- Build and maintain a repository of change management resources, including case studies, best practices, and lessons learned.

- Provide strategic guidance and advisory support:

- Act as a trusted advisor to business units, providing expert guidance on change management strategies and plans.
- Support the development of change management plans for key projects and initiatives, ensuring alignment with organisational objectives.
- Coach and mentor project teams, business leaders, and change agents on change management principles and practices.

- Apply strong stakeholder interaction and engagement, both internal and external:

- Drive strong stakeholder interaction and engagement across both internal and external partners to ensure alignment and successful change adoption.
- Align and integrate Change Management framework with other functional frameworks and practices, ensuring continuous maturity through benchmarking with best practices and leveraging vendor support when needed.
- Collaborate with adjacent business units involved in end-to-end change management (e.g. IT, Business Excellence, PMO, Planning & Performance etc) to ensure seamless integration and execution.
- Foster cross-functional engagement, maintaining strong relationships with internal stakeholders to enhance functional capability and ensure consistency in change management practices.

- Ensure transparency and reporting:

- Develop and maintain a centralised reporting mechanism to track change management activities, progress, and challenges across the organisation. In addition, helping the Business Units (BUs) shape fit-for-purpose and appropriate metrics / KPIs for measurement and tracking.
- Provide regular updates and reports to the VP, Project Portfolio Management, highlighting key metrics, risks, and opportunities for improvement.
- Ensure that change management risks and issues are escalated appropriately and addressed in a timely manner.

- Drive change adoption and sustainability:

- Establish change networks and communities, as required, to support successful adoption.
- Collaborate with stakeholders to ensure that change initiatives are embedded sustainably into business processes and culture.
- Monitor and evaluate the effectiveness of change management efforts, making recommendations for continuous improvement.
- Facilitate change impact assessments (CIA) and stakeholder analyses to identify potential barriers to adoption.

- Promote a change-ready culture:

- Champion a culture of change readiness and agility across the organisation.
- Deliver training sessions, workshops, and awareness programs to build change management capability at all levels.
- Foster collaboration and knowledge sharing among business units to enhance change management maturity.

- Support VP, Project Portfolio Management in maturing Project/Program management capabilities, ensuring change management is being truly embedded as part of the standard practice.

Qualifications and Experience

- Minimum of 8-10 years of experience in change management, with a proven track record of leading large-scale change initiatives.
- Experience in establishing and managing a Change Management CoE or similar function.
- Strong understanding of change management methodologies, tools, and best practices.
- Experience working in complex, matrixed organisations with multiple stakeholders.
- Bachelors degree in Business, Organisational Psychology, or a related field.
- Certification in Change Management (e.g., Prosci, CCMP, or equivalent) is highly desirable.
- Exceptional leadership, coaching, and mentoring skills.
- Strong analytical and problem-solving abilities.
- Excellent communication, presentation, and interpersonal skills.
- Ability to influence and engage stakeholders at all levels of the organisation.
- Proficiency in change management software and reporting tools.
- Strong project management skills, with the ability to manage multiple priorities simultaneously.
- Experience in the Health Insurance industry is advantageous.

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