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Key Account Manager

1 week ago

Dubai, Dubai, United Arab Emirates CHARTERHOUSE MIDDLE EAST Full time
Roles and responsibilities

1. Client RelationshipManagement

  • BuildingStrong Relationships : Developing and maintaininglong-term, trusting relationships with key clients, understandingtheir business goals andneeds.
  • ClientRetention : Fostering loyalty and reducing churn byensuring clients are happy, addressing their concerns, and offeringtimely solutions to theirproblems.
  • RegularCommunication : Ensuring frequent and meaningfulcommunication with clients to check in on their satisfaction,proactively resolve any issues, and keep them informed about newproducts or services.
  • CustomerAdvocacy : Acting as the client's advocatewithin your company, ensuring that their needs and concerns arecommunicated clearly to the appropriate teams (e.g., productdevelopment, customer support).

2.Sales & BusinessDevelopment

  • Upselling& Cross-selling : Identifying andcapitalizing on opportunities to sell additional products orservices that add value to the client's business. Thisrequires a deep understanding of the client's goals andchallenges.
  • Contract Renewals& Negotiations : Managing renewals ofcontracts with key accounts and negotiating terms that benefit bothparties, ensuring profitability while meeting clientexpectations.
  • SalesForecasting : Forecasting account growth and salespotential, and creating strategies to maximize account revenue overtime.
  • New BusinessOpportunities : Identifying potential areas forgrowth within existing accounts and creating new opportunities thatdrive incremental revenue.

3.Account Strategy &Planning

  • AccountPlanning : Developing tailored account strategies foreach key account, aligning the company's resources andofferings with the client's businessobjectives.
  • StrategicGrowth : Understanding the client'sbusiness model, market, and challenges in order to proposecustomized solutions that align with their long-termgoals.
  • Goal Setting &Metrics : Setting clear goals for each key account,including revenue targets, service milestones, and customersatisfaction metrics, and tracking progress toward thosegoals.
  • AccountMapping : Mapping out the client'sorganizational structure and identifying key decision-makers tobuild relationships with in order to expand influence within theaccount.

4.Problem-Solving & ConflictResolution

  • AddressingIssues : Proactively identifying potential problemsthat could impact client satisfaction and taking the initiative toresolve them before theyescalate.
  • EscalationManagement : Being the point of contact when issuesarise, ensuring that they are resolved swiftly and to theclient'ssatisfaction.
  • NegotiatingSolutions : Working with internal teams (e.g.,product, support, logistics) to address client issues orrequirements, ensuring a smooth resolution and maintaining apositive client experience.

5.Collaboration & Cross-FunctionalCoordination

  • InternalCollaboration : Collaborating with internal teams(e.g., sales, customer service, product management, finance) toensure the successful delivery of services or products and to alignefforts in achieving clientobjectives.
  • TeamLeadership : Leading or working closely with internalteams to execute strategies that support key account goals andensuring client needs are met in a timely and effectivemanner.
  • KnowledgeSharing : Sharing key insights about client needs andmarket trends with other parts of the business to drive product orservice improvements.
Desired candidate profile

This role will be based from the Dubairegional HQ and will oversee commercial operations across EasternEurope and emerging markets. The Key Account Manager will beresponsible for the monitoring of sales targets, including sell-inand sell-out, partner relationship management and driving revenueobjectives for assigned accounts. Additionally, the Key AccountManager will negotiate commercial contracts, monitor all KPIs andstock levels providing summary reports with agreeable actions. Oneof the main priorities of this role will be to communicateeffectively on behalf of the brand and manage relationships withcross functional teams across different geographies and timezones.

To be considered forthis role, the candidate must have experience working in a similarcommercial position for at least 5 years, ideally with a GlobalRetail Brand. The role requires strong commercial acumen,analytical skills and excellent communication and negotiationskills. Our client is looking for someone very proactive andcapable of working with a high level of autonomy with strong teamcollaboration skills. Fluency in Russian is a requirement for thisrole due to the travel involved to native speakingmarkets.

Key Skills
Accounts,Account Management,Account Analysis
Employment Type : Full-time
Department / Functional Area: Administration
Experience: years
Gender: Male
Vacancy: 1