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Account Handler
7 days ago
At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the PositionAbout Lockton MENA: Headquartered in Dubai (UAE), with 400+ associates providing (re)insurance and people solutions, we have strength in handling major corporate clients in UAE and throughout the region. Offering innovation in our solutions, we service clients across the Middle East, North Africa and Pakistan customizing the best protections for them. Lockton MENA was the first broker to achieve its own Lloyd's Broker license in the Middle East and holds an exclusive global partnership with the Chartered Insurance Institute (CII) under the International Professional Partner Firm (IPPF), demonstrating high professional standards and best practices, that distinguish the company among its peers in the industry. From our headquarters in Dubai, Lockton MENA has expanded operations into the UAE, Egypt, Jordan, Morocco and Oman.
Business unit ScheduleFull Time Permanent
Job typeExperienced Professional
WorkplaceHybrid
Your ResponsibilitiesWe are actively looking for 2 x Account Handlers to join the team in Abu Dhabi. The purpose of this role is to develop, manage, preserve, and enhance the relationship with and the service provided to clients. This role will also ensure overall core servicing standards are maintained, contribute towards expanded client service revenue goals, including assisting in the acquisition of new business when required.
Key Tasks and Responsibilities
- Identify a client's risk management objectives.
- Agree and implement a client service plan and annual timetable of visits appropriate to the size and complexity of the client, to build commitment, develop relationships and review our performance.
- Implement, monitor, and control the renewal procedure.
- Advise upon changes in perceived risk exposures.
- Co-ordinate the use of other Lockton specialist teams where required.
- Assist clients in the event of major claims and ensure overall claims service provided is to the agreed Lockton standards.
- Ensure that clients understand the Lockton cash collection terms and monitor and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
- Review with appropriate associates at the earliest opportunity, any case under attack or where perceived vulnerable or where there are concerns about the relationship and implement, monitor, and oversee.
- Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.
- Identify and progress new business leads.
- Provision of management information.
- Ability to manage and co-ordinate global insurance programmes and liaise with our partner network worldwide or local service providers, if applicable.
- Broking experience in the UAE market with both client management and market placement exposure on the main corporate lines such as PAR, CGL, WCEL, Money, FG, PI, CAR etc.
- Experienced in working in a fast-paced environment with very short TATs.
- Good technical knowledge with the ability to explain the various policy terms and conditions to clients and to negotiate terms with insurers to the best interest of the clients.
- A minimum of 5 years of experience working as an insurance broker.
- Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
- Knowledge of the resources available within Lockton and how to source such services.
- An understanding of the relevant classes of business.
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About LocktonLockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what's right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support YouAt Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
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