Team Leader
6 days ago
We arelooking for a dynamic Team Leader OutboundTelesales to lead a team of telesales executives. Theideal candidate will have a strong background in outbound salestarget achievement and team management. They will be responsiblefor driving performance ensuring sales targets are met andmaintaining highquality customer interactions.
Key Responsibilities:- Lead & Manage: Oversee a team of20 telesales executives ensuring productivity and performance meetcompany targets.
- Sales & TargetAchievement: Drive the team to meet and exceed outboundsales quotas through effective coaching and motivation.
- Monitoring & Quality Control: Track call performance review scripts and ensure highqualitycustomer interactions.
- Training &Development: Conduct regular training sessions to enhancesales techniques and product knowledge.
- Reporting & Analysis: Monitor keyperformance metrics prepare reports and provide actionable insightsto senior management.
- ProcessImprovement: Identify and implement strategies to improveconversion rates and streamline workflows.
- Escalation Management: Handle customerescalations and ensure prompt resolution while maintaining serviceexcellence.
- Experience: Minimum 35years in outbound telesales with at least 12years in a lead role.
- Leadership Skills: Strong ability tomanage mentor and motivate a highvolume sales team.
- SalesDriven Mindset: Proven experiencein achieving and exceeding outbound sales targets.
- Tech Proficiency: Experience with CRMtools and dialer systems is preferred.
- Excellent Communication: Strong verbaland written communication skills in Specify Languages ifrequired.
- Adaptability: Ability to thrive in a fastpaced highpressure salesenvironment.
Hyperion,Acquisition,Asset,ABAP,Basic,Activex
Employment Type : Full Time
Experience: years
Vacancy: 1
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