Reception Team Leader

4 days ago


Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC (UAE) Full time

At Premier Inn Hotels LLC (UAE), we are looking for a highly motivated Reception Team Leader to oversee our front desk operations. This role requires a person who can lead by example, motivate their team, and deliver outstanding guest experiences.

Main Responsibilities:
  • Develop and implement effective training programs to enhance team performance.
  • Foster strong relationships with repeat customers, ensuring consistency in our check-in and check-out procedures.
  • Provide excellent telephone communication, responding promptly and politely to guest inquiries.
  • Manage guest complaints and feedback, resolving issues efficiently and effectively.
  • Implement cash handling procedures, ensure smooth shift handovers, and maintain accurate records.

The ideal candidate will possess advanced English language skills, flexibility, and the ability to thrive in a fast-paced environment. Arabic language proficiency is beneficial. Previous experience as a Reception Team Leader or similar role, along with knowledge of Opera (PMS) and computer literacy, are essential requirements.

We offer a comprehensive benefits package, including a competitive salary, medical insurance, air tickets, and flexible working hours that support work-life balance. If you are a people-focused leader who wants to develop your career, please express your interest.



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