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Parts Advisor

2 weeks ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time
Roles and responsibilities

Overview of the role:

  • The primary focus of the role will be to procure cost effective parts for day-to-day requirements of vehicle service, repair, and refurbishment. Expand the part stock level on service-related items for all brand vehicles.

What you will do:

  • Monitor sales and assist to achieve branch net sales and profits in comparison to targets on daily and monthly basis.
  • Order day to day requirement and deliver the parts as per estimated time of arrival , measured through monthly review report.
  • Responsible for perpetual and annual stock inventory for effective stock management, sufficient supplies to market needs and avoid any over stock situations.
  • Assist sales and service departments to maximize accessories stock.
  • Perform team purchase orders.
  • Procure parts through cost effective method for used vehicle refurbishment which will meet FPC standards.
  • Assist team in achieving customer service values in meeting the needs and expectations of the customers.

Required Skills to be successful:

  • - Stakeholder management.
  • - Customer management experience.
  • - Automotive parts experience.
  • - Communication skills.

About the Team:

  • Reporting to the Aftersales Manager and will work closely with the internal and external stakeholders.

What equips you for the role:

  • High School Diploma.
  • 3 to 5 years overall experience within automotive parts operation.
  • Sales and customer service experience.
  • Proficient in Microsoft Office and SAP.
Desired candidate profile

  1. Customer Assistance:

    • Assist customers, both internal (service department) and external, in identifying and ordering parts or accessories for vehicles.
    • Provide advice on the correct part or accessory based on the customer's vehicle make, model, and year.
    • Respond to customer queries about part specifications, availability, and pricing.

  2. Parts Ordering and Sourcing:

    • Order parts from suppliers or manufacturers, ensuring the correct parts are delivered on time.
    • Keep track of parts availability and inform customers about the expected arrival of parts or if a backorder occurs.
    • Coordinate with the service department to ensure parts are available when needed for repairs or servicing.

  3. Inventory Management:

    • Maintain an organized and accurate inventory of automotive parts and accessories in the parts department.
    • Regularly check stock levels and reorder parts as necessary to maintain an adequate inventory.
    • Keep records of parts sales, stock movements, and returns.

  4. Processing Orders and Sales:

    • Process customer orders, ensuring that parts are invoiced correctly and in a timely manner.
    • Handle cash, credit card transactions, and assist with payment processing when necessary.
    • Maintain accurate documentation for each transaction, including customer information, parts ordered, and payment methods.

  5. Parts Delivery:

    • Coordinate the delivery of parts to customers or service technicians, ensuring that parts are delivered in a timely and efficient manner.
    • Ensure proper packaging and labeling of parts before delivery to prevent damage during transit.

  6. Collaboration with Service Technicians:

    • Work closely with service technicians and mechanics to ensure they have the necessary parts to complete vehicle repairs and servicing.
    • Provide technicians with part numbers, pricing, and detailed information about the parts they require.

  7. Customer Relationship Management:

    • Build strong relationships with customers by offering exceptional service and advice on automotive parts.
    • Follow up with customers to ensure satisfaction and assist with any future parts needs.

  8. Product Knowledge:

    • Stay informed about the latest automotive parts, trends, and technologies.
    • Continuously develop knowledge about parts catalog systems, vehicle models, and aftermarket parts options.

  9. Quality Control:

    • Inspect parts for defects or damage upon receipt and ensure that they meet the required specifications.
    • Ensure that all parts are properly stored and labeled to prevent mix-ups.

  10. Warranty and Returns Management:

    • Handle returns and exchanges of faulty or incorrect parts, working with customers to resolve issues.
    • Manage warranty claims for defective parts and ensure that customers receive appropriate replacements or refunds.