Parts Advisor

1 day ago

Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time
Roles and responsibilities

Overview ofthe role:

  • The primary focus of the role will beto procure cost effective parts for day-to-day requirements ofvehicle service, repair, and refurbishment. Expand the part stocklevel on service-related items for all brand vehicles.

What you willdo:

  • Monitorsales and assist to achieve branch net sales and profits incomparison to targets on daily and monthlybasis.
  • Order day to day requirement and deliverthe parts as per estimated time of arrival , measured throughmonthly review report.
  • Responsible forperpetual and annual stock inventory for effective stockmanagement, sufficient supplies to market needs and avoid any overstock situations.
  • Assist sales and servicedepartments to maximize accessoriesstock.
  • Perform team purchaseorders.
  • Procure parts through cost effectivemethod for used vehicle refurbishment which will meet FPCstandards.
  • Assist team in achieving customerservice values in meeting the needs and expectations of thecustomers.

Required Skills to besuccessful:

  • - Stakeholdermanagement.
  • - Customer managementexperience.
  • - Automotive partsexperience.
  • - Communication skills.

About theTeam:

  • Reporting to the Aftersales Managerand will work closely with the internal and externalstakeholders.

What equips you forthe role:

  • High SchoolDiploma.
  • 3 to 5 years overall experience withinautomotive parts operation.
  • Sales and customerservice experience.
  • Proficient in MicrosoftOffice and SAP.
Desired candidate profile

  1. CustomerAssistance:

    • Assistcustomers, both internal (service department) and external, inidentifying and ordering parts or accessories forvehicles.
    • Provide advice on the correct part oraccessory based on the customer's vehicle make, model,and year.
    • Respond to customer queries aboutpart specifications, availability, andpricing.

  2. PartsOrdering andSourcing:

    • Order partsfrom suppliers or manufacturers, ensuring the correct parts aredelivered on time.
    • Keep track of partsavailability and inform customers about the expected arrival ofparts or if a backorder occurs.
    • Coordinate withthe service department to ensure parts are available when neededfor repairs orservicing.

  3. InventoryManagement:

    • Maintain anorganized and accurate inventory of automotive parts andaccessories in the parts department.
    • Regularlycheck stock levels and reorder parts as necessary to maintain anadequate inventory.
    • Keep records of partssales, stock movements, andreturns.

  4. ProcessingOrders andSales:

    • Process customerorders, ensuring that parts are invoiced correctly and in a timelymanner.
    • Handle cash, credit card transactions,and assist with payment processing whennecessary.
    • Maintain accurate documentation foreach transaction, including customer information, parts ordered,and paymentmethods.

  5. PartsDelivery:

    • Coordinatethe delivery of parts to customers or service technicians, ensuringthat parts are delivered in a timely and efficientmanner.
    • Ensure proper packaging and labeling ofparts before delivery to prevent damage duringtransit.

  6. Collaborationwith ServiceTechnicians:

    • Workclosely with service technicians and mechanics to ensure they havethe necessary parts to complete vehicle repairs andservicing.
    • Provide technicians with partnumbers, pricing, and detailed information about the parts theyrequire.

  7. CustomerRelationshipManagement:

    • Buildstrong relationships with customers by offering exceptional serviceand advice on automotive parts.
    • Follow up withcustomers to ensure satisfaction and assist with any future partsneeds.

  8. ProductKnowledge:

    • Stayinformed about the latest automotive parts, trends, andtechnologies.
    • Continuously develop knowledgeabout parts catalog systems, vehicle models, and aftermarket partsoptions.

  9. QualityControl:

    • Inspect partsfor defects or damage upon receipt and ensure that they meet therequired specifications.
    • Ensure that all partsare properly stored and labeled to preventmix-ups.

  10. Warrantyand ReturnsManagement:

    • Handlereturns and exchanges of faulty or incorrect parts, working withcustomers to resolve issues.
    • Manage warrantyclaims for defective parts and ensure that customers receiveappropriate replacements orrefunds.
Key Skills
Good Communication,Machine Parts,Parts Operations
Employment Type : Full-time
Department / Functional Area: Automation
Experience: years
Gender: Male
Vacancy: 1

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