Assistant Branch Manager
2 weeks ago
Job Purpose:
- Toeffectively Supervise retail sales area to deliver sales targetsoffer high level of customer service and create a challenging andhealthy environment where staff can develop. Manage staff toachieve cross sell ratio of 3.0 orgreater.
CoreResponsibilities
GenericAccountability
- Ensureadequate staffing of retail sales department and raise any concernsto BM.
- Provide input on CSOs performance to theBM.
- Provide coaching mentoring and guidance toCSOs
Job SpecificAccountabilities
- SupportBM in implementing retail sales changeinitiatives.
- Actively Sell / crosssell asset and liability products to new and existingcustomers.
- Ensure retail sales performancemeets KPI targets as per customersegments
- Supervise CSO performance byparticipating in and leading daily retail sales teammeetings
- Attract new customers to branchthrough personal relations and existing customerreferrals
- Monitor CSO daily operations andprovide necessary authorizations
- Support CSOsby serving customers during peak times
- Assigntasks fairly to staff so that no work is left pending at dayend
- Ensure that activities adhere to audit risklegal and policy requirements
- Provide directcoaching mentoring and guidance toCSOs
- Identify staff training needs (productssystems sales skills) and addressthem.
- Authorized Financial and NonFinancialtransactions.
- Attend all incoming email andprovide response within 24 hours.
- Participatein and potentially lead daily retail sale teammeeting.
- All required branch reports to bereviewed and signed and retained for auditrecords.
- Ensure surprise check is conducted onrequired intervals.
- Interaction withcolleagues/ internal stakeholders and ensure completion ofMandatory trainings
- NPS: Ensure assigned NPStarget is achieved by representing FAB values and followingcustomer obsessed methodology to ensure high level of customerexperience at all times with zero customercomplaints.
- Role of AML /ComplianceCoordinator
- Custodian of Safe depositlocker
- Cash Vaultcustody
- Policealarm
SpecificAccountability
- Workclosely with BM to determine how to best achieve sales targets forClassic and Advantage customer and determine the best way toallocate targets among CSOstaff
Qualifications:
MinimumQualification
- Bachelorsdegree in anydiscipline.
MinimumExperience
- 10 yearsrelevant experience in the banking sector with at least 5 years insimilar positions of progressively increasing managerialresponsibilities in the branch networkfunction.
RemoteWork :
No
EmploymentType :
Fulltime
Key SkillsAdministrativeSkills,Time Management,Listening Skill,Leadershipskills,Organizational Skill,Accounting & Finance,BusinessProcess Skills,Communication,Relationship Management,StrategicThinking Skills,Team Player Spirit,Budgeting Skills,MarketingSkills,Management Skill,Problem Solving Skills
Experience: years
Vacancy: 1
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