Assistant Branch Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

Job Purpose:

  • Toeffectively Supervise retail sales area to deliver sales targetsoffer high level of customer service and create a challenging andhealthy environment where staff can develop. Manage staff toachieve cross sell ratio of 3.0 orgreater.

CoreResponsibilities

GenericAccountability

  • Ensureadequate staffing of retail sales department and raise any concernsto BM.
  • Provide input on CSOs performance to theBM.
  • Provide coaching mentoring and guidance toCSOs

Job SpecificAccountabilities

  • SupportBM in implementing retail sales changeinitiatives. 
  • Actively Sell / crosssell asset and liability products to new and existingcustomers.
  • Ensure retail sales performancemeets KPI targets as per customersegments
  • Supervise CSO performance byparticipating in and leading daily retail sales teammeetings
  • Attract new customers to branchthrough personal relations and existing customerreferrals
  • Monitor CSO daily operations andprovide necessary authorizations
  • Support CSOsby serving customers during peak times
  • Assigntasks fairly to staff so that no work is left pending at dayend
  • Ensure that activities adhere to audit risklegal and policy requirements
  • Provide directcoaching mentoring and guidance toCSOs
  • Identify staff training needs (productssystems sales skills)  and addressthem.
  • Authorized Financial and NonFinancialtransactions.
  • Attend all incoming email andprovide response within 24 hours.
  • Participatein and potentially lead daily retail sale teammeeting.
  • All required branch reports to bereviewed and signed and retained for auditrecords.
  • Ensure surprise check is conducted onrequired intervals.
  • Interaction withcolleagues/ internal stakeholders and ensure completion ofMandatory trainings
  • NPS: Ensure assigned NPStarget is achieved by representing FAB values and followingcustomer obsessed methodology to ensure high level of customerexperience at all times with zero customercomplaints.
  • Role of AML /ComplianceCoordinator
  • Custodian of Safe depositlocker
  • Cash Vaultcustody
  • Policealarm

SpecificAccountability

  • Workclosely with BM to determine how to best achieve sales targets forClassic and Advantage customer and determine the best way toallocate targets among CSOstaff

Qualifications:

MinimumQualification

  • Bachelorsdegree in anydiscipline.

MinimumExperience

  • 10 yearsrelevant experience in the banking sector with at least 5 years insimilar positions of progressively increasing managerialresponsibilities in the branch networkfunction.

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
AdministrativeSkills,Time Management,Listening Skill,Leadershipskills,Organizational Skill,Accounting & Finance,BusinessProcess Skills,Communication,Relationship Management,StrategicThinking Skills,Team Player Spirit,Budgeting Skills,MarketingSkills,Management Skill,Problem Solving Skills
Experience: years
Vacancy: 1
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