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Customer Success Account Manager
1 week ago
About the role:
Cybereason is looking for someone who is able to build and maintain an excellent relationship with our Middle East customers. This is an incredible opportunity for someone with a real passion for customers and a focus on product and service outcomes. Nothing is more critical to Cybereason's continued momentum than retaining and growing our world-class client portfolio.
They will act as a trusted advisor to our clients, ensuring they get the most out of our industry-leading solution. We look for mature, empathetic, relationship-focused, tech-savvy communicators, who understand the important role Cybereason plays in defending the health of our clients' enterprises.
Our Customer Account Managers are more than just post-sale relationship managers; we are looking for client partners who are able to land and expand building strong relationships. The successful Customer M&D Manager must be able to effectively drive adoption and align proper internal and external resources to ensure value realization. Leverage deep proficiency in account management and communications.
If you have 3 years of relevant experience in the world of Customer Account Management or Customer Success, Cybereason could be the place for you
What we are looking for:
- 3+ years of experience in customer success, technical or sales account management, project management or related customer-facing roles.
- Fluent Arabic and English (both written and spoken).
- Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates.
- Be the voice of the customer internally; bring in the right people to deliver the best service.
- Track record of developing strong, trusted relationships with economic buyers and technical stakeholders.
- Time management expertise; you approach customer support with consistent, proactive meetings/touchpoints which positively impact loyalty and revenue growth.
- Strong internal and external communication skills.
- Salesforce knowledge, metrics driven.
