Customer Success Account Manager
1 week ago
Cybereason is on a mission to reverse the adversary's advantage by empowering defenders with ingenuity and technology to end cyber attacks.
We have the technology, and now we are looking to expand our talent Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary advantage.
We're currently looking for an Arabic Speaking Customer Success Account Manager to be a part of our EMEA CSM team. As a member of the team, you'll take an integral role as a company ambassador with a passion for succeeding in our cutting edge Cyber Security industry.
We are only considering candidates located in Dubai with permission to work.
About The Role
Cybereason is looking for someone who is able to build and maintain an excellent relationship with our Middle East customers. This is an incredible opportunity for someone with a real passion for customers and a focus on product and service outcomes. Nothing is more critical to Cybereason's continued momentum than retaining and growing our world-class client portfolio.
They will act as a trusted advisor to our clients, ensuring they get the most out of our industry-leading solution. We look for mature, empathetic, relationship-focused, tech-savvy communicators, who understand the important role Cybereason plays in defending the health of our clients' enterprises.
Our Customer Account Managers are more than just post-sale relationship managers; we are looking for client partners who are able to land and expand building strong relationships. The successful Customer Success Account Manager must be able to effectively drive adoption and align proper internal and external resources to ensure value realization. Leverage deep proficiency in account management and communications.
If you have 3 years of relevant experience in the world of Customer Account Management or Customer Success, Cybereason could be the place for you
What We Are Looking For
- 3+ years of experience in customer success, technical or sales account management, project management or related customer-facing roles.
- Fluent Arabic and English (both written and spoken)
- Experience in the cyber security domain is essential; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates.
- Be the voice of the customer internally; bring in the right people to deliver the best service.
- Track record of developing strong, trusted relationships with economic buyers and technical stakeholders.
- Time management expertise; you approach customer support with consistent, proactive meetings/touchpoints which positively impact loyalty and revenue growth.
- Strong internal and external communication skills.
- Salesforce knowledge, metrics driven.
- Leading technology in MITRE ATT&CK Evaluations
- Access to sales tools, people and processes designed to make you successful
- New hire stock equity
- Diverse and inclusive workplace culture
Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.
Core Values
- Win As One: The power of an individual is less than the power of a team.
- Ever Evolving: Change keeps us at the forefront, so we encourage it.
- Daring: To achieve the impossible, we must dare to be different.
- Obsessed with Customers: We believe gaining our customers' trust is the most important part of what we do.
- Never Give Up: We are tenacious and resilient, and we never stop.
- UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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