Spa Receptionist
7 days ago
Position Type Non-Management
PositionSummary
Schedule services forindividuals and large groups using spa/salon reservations softwaresystem. Call guests to confirm scheduled services. Answer questionsabout available services. Update the reservations/cancellationslist throughout the day, inform providers of last-minute changes,and resolve scheduling issues as needed by working withsupervisor/manager. Check in guests for appointments, confirm firstand last name, and provide general spa orientation to guests uponarrival. Promote and sell spa/salon services. Obtain assigned bankand ensure accuracy of contracted monies, obtain change requiredfor expected business level, and keep bank secure at all times.Process guest payments for spa/salon services and obtain paymentauthorization as needed. Accept and log cash tips for employees.Balance, scan, and drop receipts with Accounting. NotifyEngineering of maintenance and repairneeds.
Report accidents, injuries, and unsafework conditions to manager. Follow all company policies andprocedures; ensure uniform and personal appearance are clean andprofessional; maintain confidentiality of proprietary information;protect company assets. Welcome and acknowledge all guestsaccording to company standards; anticipate and addressguests' service needs; assist individuals withdisabilities; thank guests with genuine appreciation. Speak withothers using clear and professional language; answer telephonesusing appropriate etiquette. Develop and maintain positive workingrelationships with others. Comply with quality assuranceexpectations and standards. Stand, sit, or walk for an extendedperiod of time. Move, lift, carry, push, pull, and place objectsweighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested bySupervisors.
PreferredQualifications
Education: Highschool diploma or G.E.D. equivalent.
RelatedWork Experience: Less than 1-year related workexperience.
Supervisory Experience: Nosupervisory experience.
License orCertification: None
Comunication skills,AdminstrativeSkill
Employment Type : FullTime
Department / Functional Area: Administration
Experience: years
Vacancy: 1
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