Community Management

3 days ago


Dubai, Dubai, United Arab Emirates Mutant Full time
Community Management & Engagement Specialist

We are looking for a Community Management & Engagement Specialist who is fluent in English and Arabic to manage our clients' online communities, ensuring seamless communication, engagement, and content scheduling.

Key Responsibilities:

  1. Community Management & Engagement:
  • Monitor, respond to, and manage comments, messages, and mentions across various social media platforms.
  • Handle all incoming DMs, providing appropriate responses or forwarding inquiries to clients when necessary.
  • Ensure brand voice and tone are consistently maintained in all communications.
  • Identify and escalate customer service issues, sales leads, or partnership requests to the respective clients.
  • Track audience sentiment, report key insights, and recommend engagement strategies to improve interactions.
  • Identify and manage potential PR or customer service issues before they escalate.
Content Scheduling & Posting:
  • Schedule and publish posts across social media platforms with relevant captions, hashtags, alt tags, locations, and collaboration.
  • Ensure posts are optimized for reach and engagement, following platform best practices.
  • Work with the creative team to align posting schedules with brand campaigns and marketing strategies.
  • Monitor post-performance and suggest optimizations based on analytics.
Performance & Reporting:
  • Provide regular updates on engagement, community sentiment, and frequently asked questions to improve social media strategies.
  • Analyse engagement metrics and audience feedback to enhance social media interactions.

Requirements:

  • Fluency in English and Arabic (written and spoken).
  • Proven experience in community management, social media engagement, or digital marketing.
  • Strong understanding of social media platforms (Instagram, Facebook, TikTok, LinkedIn, Twitter, etc.).
  • Experience in scheduling content using social media management tools (e.g., TikTok Post Manager & Analytics, Meta Business Suite, LinkedIn Business Post Scheduling & Analytics, YouTube Channel Manager).
  • Excellent communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail, ensuring all posts are optimised with the right tags and collaborations.
Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Marketing Services

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