Community Manager

6 days ago

Dubai, Dubai, United Arab Emirates DAMAC Properties Full time
Roles and responsibilities
  • Plans, organizes, manages,and conducts Annual General Assemblies of homeowners in line withthe Association Constitution
  • Plans, organizes,and manages, conducts, or chairs OC Board Meetings for OA-relatedbusinesses
  • Manages OA's Common Areasand services therein (community, buildings, facilities,infrastructure, landscaping, soft and hardservices)
  • Manages Reviews and implementsmethods for regular communications or updates with members of theOA, residents, etc.
  • Prepares budgets for thecommunity service fees in consultation with the managementteam
  • Presents budget to the OC Board and OA asmay be applicable from time to time forapprovals
  • Liaises with RERA and seek approvalson the community service fees
  • Reviews andsuggests initiatives to increase community income and costsavings
  • Liaises with government authorities onissues pertaining to the OA, as often or as required from time totime
  • Ensures full compliance with the jointlyowned property law and Directionstherein
  • Develops, manages, and implementsgoverning documents that are required for managing the OA(declarations, community rules, codes, covenants and easements,policies, procedures, processes, sales, and purchase agreements,etc.)
  • Manages relationships with OC BoardMembers and Homeowners/Residents
  • Caters to thesecretarial and administrative requirements of the OA/OC BoardMembers (minutes of meetings, reports, presentations, letters,notices etc.)
  • Manages the community service feebudgets by exercising due diligence and cost control to ensureexpenses do not exceed the budget
  • Manages theOA cash flow through revenues and expenses, escalating asappropriate to Senior Management and OC Board Members on shortfallsdue to collections
  • Reviews incoming invoicesand processes same for timely payments to respectiveparties
  • Create strategy, goals or plans for theJOPs as appropriate, in alignment with the applicable laws andregulations
  • Set annual plans of effectivemanagement and contractors' performance, using the SMARTframework.
  • Identifies action steps andtimelines needed to reachobjectives.
  • Communicates plans clearly to staffand delegate work.

FRAMEWORKS,BOUNDARIES, & DECISION-MAKING AUTHORITY:

  • Abide and operate by the applicableLaws, rules, regulation and executive orders within the respectivejurisdiction.
  • Follow the company short and longterm goals and objectives and cascade them to theteam
  • Report any breach to company privacy, dataor any other confidentiality matter
  • EachCommunity Manager has responsibility for managing the assignedportfolio of community associations
  • CommunityManagers have contact with Boards of Directors, Homeowners, andprivate contractors serving the association
  • Themanager will handle homeowners' calls, assign work orders,solicit bids, process design review requests, and handle noticesand violations, do financial data review. Community Managers arerequired to maintain the highest degree of professionalism in allaspects when interfacing with board members and homeowners andthrough materials created for each community. They are to displayintegrity, loyalty, confidentiality, and professionalism at alltimes with co-workers and clients as well as adhere to thecompany's highest standards of ethics andstandards.
Desired candidate profile

1.CommunicationSkills

  • Excellentwritten and verbal communication to engage with community memberseffectively.
  • Ability to craft content, respondto queries, and manage feedback in a friendly, professionalmanner.
  • Strong interpersonal skills forbuilding relationships with community members andstakeholders.

2. SocialMediaExpertise

  • Proficiencywith social media platforms (Facebook, Instagram, Twitter,LinkedIn, etc.) and an understanding of how to leverage them forcommunity growth.
  • Experience with social mediamanagement tools (e.g., Hootsuite, Buffer) and monitoring platformsto schedule posts and trackengagement.

3. CustomerService and ConflictResolution

  • Ability torespond to complaints or negative comments in a way that resolvesissues while maintaining brandreputation.
  • Handling conflict and complaintsdiplomatically, ensuring that community members feel heard andvalued.

4. CommunityEngagement and RelationshipBuilding

  • Skills increating and maintaining meaningful relationships with communitymembers, both online and offline.
  • Developing astrong rapport with key community influencers, advocates, andambassadors.

5. ContentCreation andCuration

  • Experience increating and curating engaging content (posts, videos, blogarticles, etc.) that resonates with thecommunity.
  • Ability to generate ideas forcampaigns, promotions, or discussions that keep the communityengaged and active.

6.Analytical and ReportingSkills

  • Ability totrack, measure, and analyze engagement metrics (likes, shares,comments, etc.) to assess the success of community-buildingefforts.
  • Using data insights to refinestrategies and improve communityengagement.

7. EventPlanning andCoordination

  • Organizingboth online and offline events, such as webinars, live chats, ormeetups, that bring community memberstogether.
  • Managing the logistics and promotionof events to ensure a positive communityexperience.
Key Skills
Community,Community Support,CommunityService
Employment Type : Full-time
Department / Functional Area: Community Partnerships
Experience: years
Gender: Male
Vacancy: 1

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