Employee Experience Manager- Payroll

7 days ago


Dubai, Dubai, United Arab Emirates Mashreq Full time
Employee Experience Manager- Payroll (UAE National)

The Employee Experience Manager is responsible for overseeing and managing the organization's payroll process and maintaining the Management Information System (MIS) to ensure accurate and timely payroll operations and data management. The role involves collaboration with PICG, finance, and other departments to ensure compliance with company policies and legal requirements. The role will be covering:

  • Manage the Employee Journey end to end for all payments.
  • Oversee the administrative operations in charge of the department's day-to-day function.
  • Collaborate closely with the Manager Employee Experience and Head of Employee Experience on processes related to payrolls, payment and labour processing, NAFIS, Military pension and data maintenance.
  • The administration of payroll and staff benefits ensuring they are within the Bank's policies and procedures and local employment laws.
  • Coordinate with internal PICG functions to support business needs and contribute to bank-wide projects, ensuring alignment with our objectives and maintaining high performance standards across MB UAE.
  • Overall administration of staff benefits like End of Service, Staff loans, Leave, Airfare, etc.
  • Support manage Central Bank and Statutory requirements for staff reporting.
  • Support manage the Medical Insurance coverage for UAE & Overseas locations and assist with the Life & Accident coverage.

Key Result Areas:

Payroll, EOSB and payments

  • Prepare and process payroll on a monthly/bi-weekly basis, ensuring accuracy and compliance with relevant regulations and company policies.
  • Maintain and update employee records related to payroll, including new hires, terminations, changes in pay rates, and deductions.
  • Ensure seamless off-boarding and settlement process and provide all the necessary information and support.
  • Ensure all exit processes are completed within the time frame.
  • Manage and oversee the monthly payroll process.
  • Ensure EOSB processed in a timely manner.
  • Responsible for updating CAD team for staff payroll/salary amendments monthly. Handle Staff Account for opening/closing/freezing & any authorized requests for staff account.

Pension including GCC countries

  • Managing the Pension process for UAE and GCC nationals.
  • Reviewing the registration/exit documents for UAE and GCC nationals.
  • Liaising with the respective Pension authorities for regular updates and changes in Pension laws/contributions.
  • Maintain historical records by creating a filing and retrieval system, keeping past and current records, and ensuring all employee-related documents and records are in line with the local regulations.

Reports & System – (Fusion, MOHRE, Military and Nafis)

  • Develop and maintain the MIS for employee data, ensuring it is accurate, up-to-date, and secure.
  • Analyze data trends and provide insights to management to support decision-making.
  • Prepare payroll reports and ensure accurate reconciliation with the CPD.
  • Ensure Labor Card issuance, renewal, and cancellation for UAE and GCC nationals within the timeframe.
  • Ensure all staff details are captured in Fusion such as Labor card details - new, renewal and cancellation.
  • Reconciliation of Labor Cards and Pension.
  • Reporting job-related data, and ad-hoc reports for PICG management.
  • Provide counseling on PICG policies and procedures.
  • Participate in improvement initiatives within the PICG team.
  • Ensure the process of Military and NAFIS pension rebate is reconciled and appropriate actions are taken.
  • Maintaining and reviewing updated list of all Employees in Military Services.
  • Maintaining and reviewing a list of all Employees eligible for NAFIS Scheme.

Service productivity

  • Handling employees' inquiries and responding to them in a timely manner.
  • Oversee and ensure proper filing of employee records.
  • Support in solving employee's issues and provide them with guidance.
  • Work closely with other PICG unit to educate and provide guidance.
  • Handle payroll queries and resolve discrepancies in a timely manner.

Knowledge, Skills, and Experience:

  • An understanding of the business and roles in all of the bank's units.
  • Proficiency in managing Oracle, Fusion, EDMS and related PICG applications government applications.
  • Thorough knowledge of all HR policies and procedures.
  • Strong communication and interpersonal skills - ability to interact and coordinate with staff across all levels.
  • University Graduate with 7 years' experience in HR / administration role.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Human Resources
Industries
  • Banking and Financial Services
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