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Front Office Associate

1 week ago

Dubai, Dubai, United Arab Emirates The First Group Full time
Overview
  • Greet and welcome guests in a friendly and professional manner.
  • Answer phone calls and assist with inquiries and requests.
  • Manage reservations and bookings.
  • Handle cash and credit card transactions.
  • Assist with various administrative tasks, including filing, data entry, and photocopying.
  • Maintain a clean and organized reception area.
  • Liaise with other departments to ensure the smooth running of the hotel.
Job Description

Job Summary:

The Front Office Associate will be responsible for providing exceptional customer service to guests and visitors, handling administrative duties, and assisting with various tasks in a professional and efficient manner. The ideal candidate will be able to multi-task, work well under pressure, and have excellent communication skills.

Key Responsibilities:

  • Greet and welcome guests in a friendly and professional manner.
  • Answer phone calls and assist with inquiries and requests.
  • Manage reservations and bookings.
  • Handle cash and credit card transactions.
  • Assist with various administrative tasks, including filing, data entry, and photocopying.
  • Maintain a clean and organized reception area.
  • Liaise with other departments to ensure the smooth running of the hotel.
Desired Skill & Expertise

Qualifications and Skills:

  • High school diploma or equivalent.
  • Previous experience in customer service or administrative role preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to work well under pressure and in a fast-paced environment.
  • Proficiency in Microsoft Office and other relevant software.
  • Attention to detail and accuracy.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Knowledge of multiple languages is a plus.
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