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Front Office Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

About the Role

We are seeking a skilled Switchboard Operator to join our team at Rotana Hotels. As a key member of our front office team, you will be responsible for handling all incoming calls, providing excellent customer service, and ensuring a smooth and efficient operation of the switchboard.

Key Responsibilities:

  1. Receive and direct all incoming calls in a professional and friendly manner
  2. Maintain effective communication with related departments to ensure seamless service delivery
  3. Exceed guest expectations through prompt and courteous interactions
  4. Ensure accurate recording of management's long distance call vouchers and guest wake-up calls

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment