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Floor Supervisor

1 week ago

Dubai, Dubai, United Arab Emirates Azure Beach Full time

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 22 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

We are currently seeking a dedicated, enthusiastic, and professional Floor Supervisor to join our exceptional team at Azure Beach Club Dubai. Located in the heart of Dubai within the bustling JBR area, Azure redefines the essence of seaside living, offering a captivating beach and poolside escape that seamlessly blends elegance with relaxation. The Floor Supervisor is responsible for managing the daily operations of the restaurant, Mentoring and coaching of all FOH staff to achieve the objective of providing the highest level of customer service and Performing as an effective link between management and staff.

Principal Accountabilities

  • Ensures the efficient and profitable management of the restaurant.
  • Contributes to management and department meetings.
  • Keeps the Restaurant Management up to date with relevant issues in the restaurant and gets their input and advice where necessary.
  • Ensures that the stock take figures are completed and accurate as per company requirements.
  • Covers for Assistant Floor Managers during emergency vacations and Ad-Hoc leaves.
  • Observes compliance with the company's policies and procedures, as well as, governmental laws and regulations.
  • Supervises the opening & closing of the restaurant.
  • Ensures the proper cleaning and lighting of all restaurant internal and external areas.
  • Supervises a daily-check up on the smooth performance of all restaurant machinery and equipment
  • Maintains safe working conditions for employees and customers; resolves safety concerns quickly
  • Ensures the proper appearance (condition of uniforms) and grooming of assigned staff members
  • Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the General Manager.
  • Coaches and trains employees in order to improve performance and to achieve the department's objectives and targets through On-the-job-training and daily meetings
  • Manages the restaurant staff working schedules
  • Establishes rotation schedule of new employees and trainees
  • Motivates and develops staff, in order to encourage their professional development
  • Suggests to General Manager/Assistant General Manager the proposed salary reviews, personnel actions, promotions and provides feedback to employees
  • Maintains discipline, recommends and administers corrective action through reports addressed to the HR Department through the Restaurant Manager
  • Handles guest problems and complaints
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
  • Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed.
  • Performs other duties pertinent to this job as assigned.

Ideal Candidate

  • BA degree in Business Administration, or a Hospitality degree from a reputable university
  • Minimum 3-5 years of experience in similar positions in a high-volume, fast-paced restaurant
  • Fluent in English, Other Languages such as Greek is preferred.
  • Excellent computer skills, especially in Microsoft Windows applications
  • Excellent Interpersonal, communications, presentation, and marketing skills
  • Outstanding customer service skills System oriented
  • Positive and energy level
  • Highly cooperative team spirit
  • Problem-solving skills

Benefits:

  • Competitive salary
  • Annual flight ticket
  • Discounts across sunset's venues and more: experience the sunset lifestyle to the fullest with exclusive discounts at all our venues and beyond.
  • Career growth opportunities: Your professional journey is our priority. Elevate your career with tailored growth opportunities that align with your ambitions.
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