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Senior Officer- Domestic Payment
1 week ago
Company Description
Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.
Job Purpose
The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area, and ensuring quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank's / Regulator Compliance standards. S/he is expected to support the unit in:
- Ensuring efficient error-free processing of transactions with strict compliance to policies and within the agreed SLAs.
- Ensuring all transactions are processed in full compliance with underlying customer or internal instructions to minimize operational risks for the Bank.
- Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
- Performing monthly reconciliations and follow-ups on outstanding.
- Performing all daily processing activities related to specific products or sub-functions within the Payment Center.
- Assisting departments by providing appropriate delivery and support functions.
- Ensuring record management (hard / soft copy & scanned version) and archival as per guidelines, being responsible as the primary custodian of security items & customer records.
- Participating actively in various initiatives within the section/unit and the Bank as required.
- Engaging in any other activity falling within the context of a Processor.
- Providing periodical reports and management information for effective decision-making.
Maintain the highest level of internal and external customer satisfaction standards.
Specific Accountabilities:
- Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error.
- Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
- Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC.
- Nil breaches in housekeeping (reconciliations, tracers, DCFCL, etc.).
- NIL critical findings in regulatory/external/internal audits.
- Number of PI (process improvement) proposals found fruitful by management. Number of successful PIs implemented.
- Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
- Pursue opportunities for enhancing operational efficiencies along with adequate monitoring.
- Ensure excellent housekeeping standards at all times.
- Support multi desks and multi functions within the department.
Minimum Qualification
- Bachelor's degree.
Minimum Experience
- 3 years' relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the payment function.