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Manager - MCC

2 weeks ago

Sharjah, Sharjah, United Arab Emirates Air Arabia Sharjah Full time

Responsibilities:

  • Maintaining assigned key accounts and providing ongoing client support.
  • Developing and implementing client relationship management strategies.
  • Communicating with key clients to monitor client expectations and satisfaction.
  • Identifying new business leads and contacting prospective key clients to promote products and services.
  • Establishing efficient communication channels and liaising between key clients and internal departments.
  • Recommending and implementing improvements to the management of key client relationships.
  • Handling client queries and finding innovative solutions for complex problems.
  • Monitoring sales performance metrics and facilitating timely interventions.
  • Performing recordkeeping, as well as preparing sales forecasts and reports.
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