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Officer - Merchant onboarding, Sharjah

1 month ago

Sharjah, United Arab Emirates Sharjah Islamic Bank Full time
Careers for a Changing World of Islamic Banking.

Posted On 20 Nov, 2024Type: PermanentJob Category: Operations - Card OperationJOB PURPOSEOnboard new merchants efficiently and compliantly.Facilitates the registration, verification, and activation of merchants.Enabling them to access & use services or platforms, such as payment gateways, POS, e-commerce solutions.KEY ACCOUNTABILITIESMerchant onboarding and registration process in the system.Validating the accuracy and authenticity of merchant-provided information in compliance with company policies and regulatory requirements.Coordinate with relevant teams e.g. Compliance, Finance, ITD, Business to ensure timely approvals and setup.Ensure merchants meet all compliance requirements, including KYC and AML guidelines.Maintain accurate records of merchant onboarding processes, accuracy in MCC & IRD updates, ensuring all documentation is filed appropriately.Connect with merchants to update on policy changes or compliance requirements.Address merchant queries, resolve issues, and escalate problems to the relevant departments as needed.Support to enable successful integration & maintain KPI.Qualifications, Experiences & Technical Skills:Familiarity with Merchant systems, onboarding platforms, and digital tools.Ability to address and resolve issues during the onboarding process.Knowledge of KYC, AML, and other regulatory requirements.Ability to manage multiple onboarding processes simultaneously.Minimum Experience: 3-6 Years in a similar role.

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