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Practice Engagement Manager

1 week ago

Dubai, Dubai, United Arab Emirates Infosys Limited Full time

Practice Engagement Manager - Salesforce - UAE

Company: ITL UAE

Requisition ID: 130488BR

Role: Practice Engagement Manager
Location: UAE (Sharjah/ Abu Dhabi/Dubai)

As part of our Salesforce Practice Sales team, you will play a key role in building and cultivating relationships and opportunities within existing as well as prospective clients, selling Salesforce ecosystem services and solutions. You will work as a trusted advisor and position Infosys as a partner of choice for Salesforce.

You will work with Infosys industry new logo sales / GTM as well as client partner teams to expand business across Middle East and Europe. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative, high-quality solutions to meet our clients' business needs.

Salesforce is on its way to becoming the largest software company globally which provides immense opportunity across the ecosystem. If you are looking for your next role and are interested in Salesforce services sales, consider this exciting opportunity to lead the Practice Sales for the Middle East and Europe region.

As the Practice Engagement Manager (PEM), you will be responsible for client interfaces within a group of accounts across various industries supported by Infosys. You will work with the wider market facing and delivery team to build the portfolio plan and deliver business growth and client management based on the plan.

What will you do?

Key Responsibilities within the assigned account scope include:

  • Business Development – responsible for building a portfolio and driving revenues for the Engineering Business unit in Middle East and Europe.
  • Research, competitor analysis and client presentations for the Salesforce Services Catalogue.
  • Client delivery assurance – confirming the client commitment and driving the delivery process.
  • Responsible for driving revenues from Go-to-market solutions being sponsored by the business unit.
  • Provide guidance, consultation and direction in support of strategies to implement client's strategy under assigned technology competency.
  • Build customized solutions for the target accounts and driving the revenues and delivery of these solutions in target accounts under the portfolio.
  • Share responsibility for all Client Management processes – Plan-Sell-Deliver-Manage along with the relationship manager for the specific accounts under the portfolio.
  • Pricing decisions along with relationship manager of the account within the scope of the Master Services Agreement.
  • Help build future alliances and nurture existing alliances with relevant product vendors under assigned technology competency of the horizontal unit(s).
  • Build effective relationships across the business to ensure the Associate Practice Engagement Manager can deliver against the key responsibilities.
Key Relationships:
  • Client Partners
  • Salesforce Practice Presales Leads
  • Salesforce Practice Delivery Managers
  • Salesforce Practice Technical Solutions Leads
Qualifications and Experience:
  • Must have led client-facing consulting or sales engagements in one or more of the following industry verticals:
    • Primary Industries: Telecommunications (Telecom OEMs, Media), Financial Services, Manufacturing.
    • Secondary Industry: Retail & CPG, Energy & Utilities, Logistics.
  • Understanding of Salesforce ecosystem clouds like Sales, Service, Marketing, Commerce, Industries, CPQ etc.
  • Business Development and Project Management experience required.
  • Track record of interacting and building relationships with CXO level client contacts.
  • Global Delivery Model experience desirable.
  • Experience managing large multi-location consulting engagement teams desirable.
  • Track record as Account Manager in a rapidly growing client relationship highly desirable.
  • Hands-on experience with proposal creation and leading proposal presentations.
  • Strong leadership, interpersonal, communication and presentation skills.
About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

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