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Clinic Client Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Befit Sports Club Full time

TheClient Coordinator plays a critical role in ensuring a seamless andpositive patient experience at the Clinic. Acting as the firstpoint of contact for patients this role involves managingappointments handling patient inquiries assisting withadministrative tasks and supporting the Clinic Manager in ensuringsmooth clinic operations. The Client Coordinator is responsible formaintaining excellent patient relationships ensuring high levels ofcustomer satisfaction and contributing to the clinic s overallefficiency.

1.Patient Coordination & Customer Service

  • Serveas the primary point of contact for patients addressing inquiriesand providing information on clinicservices.
  • Greetpatients in a professional and friendly manner ensuring a welcomingatmosphere.
  • Schedulereschedule and confirm patient appointments ensuring optimalscheduling to minimize waittimes.
  • Assistpatients with preappointment paperwork insurance verification andnecessarydocumentation.
  • Addressand resolve patient concerns and complaints in a timely andprofessionalmanner.
  • Educatepatients on available treatments diagnostic screenings and wellnessprograms offered at theclinic.

2.AdministrativeSupport

  • Maintainedaccurate and uptodate patient records in the clinic managementsystem.
  • Assistwith patient checkin and checkout processes ensuring all necessarydocuments and payments arecollected.
  • Coordinatewith medical and nonmedical staff to ensure a smooth patientjourney through theclinic.
  • Supportedthe Clinic Manager in daily administrative tasks including reportgeneration and operationalcoordination.
  • Assistin maintaining front desk and waiting areas to ensure a cleanorganized and professionalenvironment.

3.Appointment & SchedulingManagement

  • Managethe clinic s appointment booking system to maximize efficiency andminimize gaps in theschedule.
  • Followup with patients to confirm appointments and provide necessarypreappointmentinstructions.
  • Monitorappointment cancellations and implement strategies to reducenoshows.
  • Coordinatewith doctors nurses and wellness practitioners to optimize theirschedules andavailability.

4.Billing & InsuranceAssistance

  • Assistpatients with insurance queries and coordinate with the financeteam to ensure proper documentation forclaims.
  • Processedpatient payments generated invoices and provided paymentreceipts.
  • Maintainknowledge of insurance policies and eligibility requirements tohelp patients navigate theircoverage.

5.Compliance & QualityAssurance

  • Ensureadherence to DHA regulations regarding patient confidentiality andmedical recordsmanagement.
  • Assistin maintaining compliance with clinic policies procedures andindustry bestpractices.
  • Monitorand report any operational issues affecting patient experience orcompliance.

6.Communication & RelationshipManagement

  • Fosterstrong relationships with patients by ensuring clear and effectivecommunication.
  • Actas a liaison between patients and healthcare providers tofacilitate smooth informationflow.
  • Gatherpatient feedback and suggest improvements to enhance servicequality and patientsatisfaction.
  • Workclosely with the marketing team to promote patient engagementinitiatives and wellnessprograms.

Requirements
  • Bachelorsdegree in Healthcare Administration Business Administration or arelated field preferred.
  • Minimum2 years of experience in a clientfacing role within a healthcare orwellnessfacility.
  • Strongunderstanding of clinic operations patient coordination andcustomer serviceprinciples.
  • Knowledgeof Dubai Healthcare Authority (DHA) regulations is aplus.
  • Experiencewith appointment scheduling software and electronic medical records(EMR)systems.
  • Excellentorganizational skills with strong attention todetail.
  • Exceptionalcommunication and interpersonal skills with fluency in English(Arabic proficiency is aplus).
  • Abilityto handle sensitive patient information with discretion andprofessionalism.

KeyCompetencies:

  • CustomerService Excellence: Ability to provide a warm and engaging patientexperience.
  • OrganizationalSkills: Capable of handling multiple tasks efficiently and ensuringsmoothscheduling.
  • Attentionto Detail: Ensuring accuracy in patient records billing andscheduling.
  • Communication& Interpersonal Skills: Strong ability to interacteffectively with patients staff andmanagement.
  • ProblemSolving& Adaptability: Ability to resolve patient concerns andadapt to a fastpaced healthcareenvironment.
  • TechnologyProficiency: Comfort with clinic management software and digitalpatientrecords.

Key Skills
Customer Service,ClientExpectations,Client Requirements,Client Support,Action Plans,IssueResolution,Account Management,Client Relationships,ServiceDelivery,Client Service,Client Satisfaction,ClientManagement,Procedures,Service Level Agreements,NewClients
Employment Type : FullTime
Experience: years
Vacancy: 1