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Team Leader

1 week ago

Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time
  • Provide friendly, quality clientcare to the patients.
  • Provides daily directionand communication to Patient Care staff so that customer servicecalls are answered in a timely, efficient and knowledgeablemanner.
  • Provides continual evaluation ofprocesses and procedures. Responsible for suggesting methods toimprove area operations, efficiency and service to bothcustomers.
  • Assist in providing statistical andperformance feedback and coaching on a regular basis to each teammember.
  • Is available for employees whoexperience works and/or personal problems providing appropriatecounseling.
  • Ensures patient care staff haveappropriate training and other resources to perform theirjobs.
  • Responds to and resolves patient carerelations issues expressed by teammembers.
  • Creates and maintains a high-qualitywork environment in the call center department so team members aremotivated to perform at their highestlevel.
  • Addresses disciplinary and/orperformance problems according to companypolicy.
  • Assists the Patient Relations Managerwith daily operation of the call center to include the training,scheduling and reward/recognitionprograms.
  • Works as a member/team leader ofspecial or ongoing projects that are important to area/processimprovement.
  • Shares continual responsibilitywith the Patient Relations Manager for deciding how to manage theemployees, ensuring calls are handled efficiently andeffectively.
  • Establishes work procedures andprocesses that support the company and departmental standards,procedures and strategic directives.
  • Usesappropriate judgment in upward communication regarding departmentor employee concerns.
  • Provide friendly, qualityclient care to the patients.
  • Check and greetclients in a professional, friendly, hospitablemanner.
  • Schedule appointments, obtaining allnecessary data concerning the patient andowner.
  • Prepare to receive appointments byretrieving client records, preparing needed forms in advance ofclients' arrival. Complete required forms and obtain allnecessary information.
  • As required, enter datainto the computer system, retrieve and modify computerizedrecords.
  • Protects patients' rights bymaintaining confidentiality of personal, medical and financialinformation.
  • Performing a variety of clericalduties, receiving sorting, distributing mail, sending out mailings,organizing reception area. Type memos, correspondence, reports andother documents.
  • Perform other duties asassigned.
  • Adhere to the dress codepolicy.
  • Adhere to code of Ethicspolicy.
  • Demonstrate punctuality and consistencywith attendance.
  • Provide friendly, qualityclient care to the patients.
  • Provides dailydirection and communication to Patient Care staff so that customerservice calls are answered in a timely, efficient and knowledgeablemanner.
  • Provides continual evaluation ofprocesses and procedures. Responsible for suggesting methods toimprove area operations, efficiency and service to bothcustomers.
  • Assist in providing statistical andperformance feedback and coaching on a regular basis to each teammember.
  • Is available for employees whoexperience works and/or personal problems providing appropriatecounseling.
  • Ensures patient care staff haveappropriate training and other resources to perform theirjobs.
  • Responds to and resolves patient carerelations issues expressed by teammembers.
  • Creates and maintains a high-qualitywork environment in the call center department so team members aremotivated to perform at their highestlevel.
  • Addresses disciplinary and/orperformance problems according to companypolicy.
  • Assists the Patient Relations Managerwith daily operation of the call center to include the training,scheduling and reward/recognitionprograms.
  • Works as a member/team leader ofspecial or ongoing projects that are important to area/processimprovement.
  • Shares continual responsibilitywith the Patient Relations Manager for deciding how to manage theemployees, ensuring calls are handled efficiently andeffectively.
  • Establishes work procedures andprocesses that support the company and departmental standards,procedures and strategic directives.
  • Usesappropriate judgment in upward communication regarding departmentor employee concerns.
  • Provide friendly, qualityclient care to the patients.
  • Check and greetclients in a professional, friendly, hospitablemanner.
  • Schedule appointments, obtaining allnecessary data concerning the patient andowner.
  • Prepare to receive appointments byretrieving client records, preparing needed forms in advance ofclients' arrival. Complete required forms and obtain allnecessary information.
  • As required, enter datainto the computer system, retrieve and modify computerizedrecords.
  • Protects patients' rights bymaintaining confidentiality of personal, medical and financialinformation.
  • Performing a variety of clericalduties, receiving sorting, distributing mail, sending out mailings,organizing reception area. Type memos, correspondence, reports andother documents.
  • Perform other duties asassigned.
  • Adhere to the dress codepolicy.
  • Adhere to code of Ethicspolicy.
  • Demonstrate punctuality and consistencywith attendance.
  • High school diploma orequivalent degree.
  • Knowledge of medicalterminology, procedures and diagnosis
  • Knowledgeof computer and relevant softwareapplications
  • Knowledge of generaladministrative and clerical procedures
  • Workingknowledge of healthcare insurancepreferred
Key Skills
IT Skill,Collaboration skills
Employment Type : Full Time
Department / Functional Area: ITSoftware
Experience: years
Vacancy: 1