Reservations Manager

5 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates The Ritz-Carlton Full time
Job Summary

We are seeking a highly skilled Reservations Manager to oversee the accuracy of room blocks, reservations, and group market codes. The successful candidate will communicate company values and/or culture to new employees and review and implement new Reservations procedures.

The ideal candidate will process all reservation requests, changes, and cancellations received by phone, fax, or mail. They will identify guest reservation needs and determine appropriate room type, verify availability of room type and rate, and explain guarantee, special rate, and cancellation policies to callers.

Main Responsibilities:

  • Process reservation requests, changes, and cancellations in a timely and accurate manner
  • Verify availability of room types and rates
  • Communicate company values and culture to new employees
  • Review and implement new Reservations procedures

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience


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