Uniform and Linen Operations Supervisor
4 weeks ago
Role Overview
As a key member of our team, you will take pride in providing exceptional service to our guests:
- Operational Oversight: You will assist in managing the Uniform, Linen, and Valet Services to ensure that our guests and colleagues experience the highest standards of service.
- Task Management: You will be accountable for your responsibilities within the Valet Department, ensuring that the impeccable standards of The Lana are consistently upheld.
- Shift Supervision: You will oversee daily operations to guarantee that all areas are adequately staffed and that established procedures are followed.
- Laundry Coordination: You will collaborate with external laundry providers to ensure timely collection and delivery of guest laundry, uniforms, and linens.
- Quality Control: You will conduct inspections of returned items to verify cleanliness and condition, holding team members accountable for necessary corrective actions.
- Guest Service: You will manage the collection and delivery of guest laundry in accordance with our service standards to ensure satisfaction.
- Expense Management: You will contribute to managing departmental expenses to meet or exceed budgetary goals, understanding the impact of operations on overall hotel profitability.
- Inventory Management: You will conduct inventories and maintain accurate records for par levels, discards, and losses.
- Reporting: You will prepare monthly laundry reports, comparing actual costs against budgeted forecasts.
- Core Values: Our values of Passion, Personality, Respect, Collaboration, and Creativity guide our daily operations. As a Valet, you will embody these values and help us maintain our legacy.
Qualifications
- You will bring your unique personality and enthusiasm to the role and the team.
- Problem-solving skills, attention to detail, and adaptability to a dynamic environment are essential.
- As a detail-oriented team player with strong interpersonal skills, you will effectively collaborate with all departments to ensure seamless operations.
- A passion for guest service and the ability to deliver exceptional experiences are crucial.
- Familiarity with Property Management Systems, payroll, and purchasing systems is preferred.
- Excellent communication skills and a strong commitment to guest service are required.
- Proficiency in English is necessary for effective communication.
- A minimum of one year of experience in a similar role within a luxury 5-star environment is expected, with pre-opening experience being advantageous.
- A relevant high school diploma and a wealth of experience in luxury hotel settings are essential.
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