Current jobs related to Complaints Resolution Specialist - Dubai, Dubai - Precision Hire Solution

  • Conflict Resolution Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates LHH Company Full time

    LHH Company, a reputable national firm based in west Los Angeles, is seeking a Conflict Resolution Specialist to provide direct support to the firm's partners and counsel. This hybrid, non-practicing role is perfect for attorneys looking to pivot into a new career path. Key responsibilities include facilitating the conflicts resolution process, conducting...

  • Disputes Resolution Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Key Requirements1 to 4 years of post-qualification experienceRegional experience is beneficial but not essentialBroad general disputes experience in sectors such as technology, insolvency, agency disputes, defamation claims & insurance disputesOpportunity to get involved with work across the local UAE Courts, DIFC Courts & ADGM CourtsFantastic culture &...

  • Customer Experience Resolution Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    Key Responsibilities:As a Customer Experience Resolution Specialist at Dicetek LLC, you will be responsible for ensuring that customer issues are handled and resolved in a timely manner. This involves communicating effectively with customers, tracking their experience, and collaborating with internal stakeholders to enhance and motivate customer...

  • Disputes Resolution Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Key Requirements:We are seeking a talented Disputes Arbitration Lawyer to join our team at Robert Walters. The ideal candidate will have 1 to 4 years of post-qualification experience and a strong background in general disputes, including technology, insolvency, agency disputes, defamation claims, and insurance disputes.Opportunities:Regional experience is...

  • Senior Client Support Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Marsh Full time

    Key Responsibilities:As a Senior Client Support Specialist at Marsh, you will be responsible for providing exceptional support to clients, ensuring timely and efficient resolution of their enquiries and complaints. Your primary focus will be on receiving and responding to client enquiries, providing guidance on claims procedures, and facilitating approvals...

  • Senior Finance Systems Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates TALABAT Full time

    Job Description for Senior Finance Systems SpecialistAt TALABAT, we are seeking a highly skilled Senior Finance Systems Specialist to join our team. The ideal candidate will have a strong background in finance and experience with Microsoft Dynamics 365.Key Responsibilities:Financial Process Understanding: The successful candidate will have a deep...

  • Compliance and Risk Management Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Knight Frank Full time

    Job SummaryWe are seeking a highly skilled Compliance and Risk Management Specialist to join our team at Knight Frank. The successful candidate will be responsible for analysing and reviewing Non-Disclosure Agreements (NDAs) and brokerage transaction agreements, providing advice on contractual issues, legal matters, and potential risks related to consultancy...

  • Executive Credit Control Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    Job Title: Executive Credit Control SpecialistThe role holder is responsible for providing a comprehensive, accurate and timely collection service that will enhance the position of the company through efficient management, collection, and reconciliation of customer accounts that ensures accuracy in financial/customer records.Responsibilities:Familiarize self...

  • Customer Service Representative

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Job Title: Social Media ModeratorJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Talent Pal. As a Social Media Moderator, you will be responsible for handling customer feedback and complaints in a timely and controlled manner, ensuring a balanced and appropriate approach that enhances the customer...

  • IT Support Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at Talent Pal. The successful candidate will be responsible for providing technical support to our end-users, ensuring that they have a positive experience with our IT services.Key Responsibilities:Provide technical support to end-users via phone,...

  • Customer Experience Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates EATHOS Full time

    As a Customer Experience Specialist at EATHOS, you will be the first point of contact for customers, handling inquiries, concerns, and feedback with a focus on providing an exceptional customer experience. You will represent the company in a friendly, professional manner, helping to resolve issues related to orders, products, and services for a food and...

  • Infrastructure Development Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Sundus Full time

    Sundus seeks a skilled Infrastructure Development Specialist to lead the design, development, and maintenance of construction projects. Key responsibilities include:Project Planning and ExecutionSite Investigations and Data AnalysisTechnical Studies and Blueprint DevelopmentRisk Assessment and Cost EvaluationProblem Resolution and Creative Problem-SolvingThe...

  • IT Support Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates NAFFCO GROUP Full time

    Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at NAFFCO GROUP. The successful candidate will be responsible for providing top-notch technical support to our end-users, ensuring that their systems are running smoothly and efficiently.Key Responsibilities:Provide exceptional technical support to end-users, resolving...

  • Quality Assurance Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Dubai Customs Full time

    Quality Assurance SpecialistAt Dubai Customs, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the overall effectiveness and efficiency of our quality systems.Key Responsibilities:Schedule, deploy, and report Quality, Complaints Handling, and Social...

  • Benefits Program Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Jobot Full time

    Benefits Program Specialist Job DescriptionDevelop and implement innovative benefits programs, plan designs, and cost adjustments to optimize employee satisfaction and retention.Design and deliver engaging benefits education sessions for team members across various communication platforms.Negotiate with vendors and administrators to secure optimal benefits...

  • Technical Support Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Insight Global Full time

    Key Responsibilities:Provide top-notch technical support to clients via phone, email, or chat.Utilize strong problem-solving skills to resolve complex technical issues.Collaborate with internal teams to ensure seamless issue resolution.Requirements:2-3+ years of experience in troubleshooting web-based applications.Proven expertise in customer service,...

  • Quality Assurance Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Dubai Customs Full time

    Quality Assurance Specialist Job DescriptionAs a Quality Assurance Specialist at Dubai Customs, you will be responsible for ensuring the effectiveness and efficiency of our quality management systems. Your role will involve organizing and developing special programs related to quality control, managing Customs' ISO9001:2000, ISO 10002, and SA 8000...

  • IT Systems Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled IT Systems Specialist to join our team at Accor. As an IT Systems Specialist, you will be responsible for the support and maintenance of our IT infrastructure, including telecommunications systems.Key ResponsibilitiesImplement technology-related processes, systems, and telecommunications to ensure seamless...

  • Corporate Governance Specialist

    1 month ago

    Dubai, Dubai, United Arab Emirates Nathan HR Human Resources Full time

    Job Title: Corporate Governance SpecialistLocation: DubaiWorking days: 3 days a week/ 5 days a week (9 hours per day)Working hours: Monday - FridayJob Overview:Nathan HR Human Resources is seeking a highly skilled Corporate Governance Specialist to join our team. The ideal candidate will be responsible for supporting the Board of Directors in maintaining the...

  • Corporate Governance Specialist

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Nathan HR Human Resources Full time

    Job Title: Corporate Governance SpecialistLocation: DubaiWorking days: 3 days a week/ 5 days a week (9 hours per day)Working hours: Monday - FridayJob Overview:Nathan HR Human Resources is seeking a highly skilled Corporate Governance Specialist to join our team. The ideal candidate will be responsible for organizing and supporting Board meetings, ensuring...

Complaints Resolution Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

About Precision Hire Solution

As a leader in innovative recruitment solutions, Precision Hire Solution's mission is to connect top talent with forward-thinking organizations. Our expertise lies in providing tailored recruitment services that cater to the unique needs of our clients.

About the Role

As a Complaints Resolution Specialist, you will play a pivotal role in enhancing customer satisfaction by analyzing and resolving complaints in a timely and effective manner. Your primary responsibility will be to validate and analyze daily interactions and customer complaints received across all touchpoints, including call center channels, social media, and Google reviews.

Key Responsibilities

  • Validate and analyze daily interactions and customer complaints to identify root causes and propose necessary suggestions for improvement.
  • Prepare comprehensive root cause analysis reports for complaints on a weekly basis, highlighting areas for improvement and suggesting innovative solutions.
  • Accurately identify problems and share them with relevant stakeholders, supporting the development of effective solutions.
  • Ensure customer feedback is accurately defined and represented through complaints management reports.
  • Propose essential improvements on customer-related processes to enhance online customer experience.
  • Report incorrect category usage to relevant supervisors/quality team and ensure training team members on failures.
  • Suggest new updates required on categories to reflect customer feedback.
  • Create required documents to train the call center on proper case management.
  • Analyze complaints raised with the resolution team and ensure suggestions for improvement are passed to the supervisor.
  • Communicate complaints trends to relevant stakeholders, identifying their impact based on contact center data.
  • Utilize data analysis methods to identify high-priority issues and urgent complaints, including any potential risks to brand image.
  • Manage ministry escalations and provide weekly reports to management based on closure.
  • Maintain accurate records of complaints investigations and resolutions to track trends and identify recurring issues.

About You

To be successful in this role, you will need to possess the following skills, experience, and knowledge:

  • Bachelor's Degree in any discipline.
  • Minimum 3 years of call center experience.
  • Ability to analyze complex situations, identify patterns, and propose relevant solutions.
  • Strong verbal and written communication skills for effective interaction with customers and internal stakeholders.
  • A genuine concern for customer satisfaction and the ability to empathize with their concerns.
  • Meticulous documentation and investigation skills for thoroughness and accuracy in complaint resolution.
  • Capacity to handle difficult situations and resolve conflicts diplomatically.
  • Ability to drive strategic initiatives to enhance efficiency, customer experience, and effectiveness; think outside the box.
  • Excellent team management, planning, and execution skills.
  • Proactive, collaborative, and consultative approach.
  • Excellent presentation and communication skills, both written and verbal. Arabic language is preferred.
  • Strong leadership and interpersonal skills.
  • Customer-focused and results-driven.

Additional Requirements

  • Self-motivated and proactive.
  • Integrity, trustworthiness, and leading by example.
  • Understanding of process improvement in an agile manner.
  • Able to work under pressure and to strict deadlines.
  • Ability to simplify complex environments and work with ambiguity.
  • Good level of emotional maturity in their role.
  • Reliable team player who contributes knowledge and experience to a team environment.
  • Organized and methodical.