Quality Assurance Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Dubai Customs Full time

Quality Assurance Specialist

At Dubai Customs, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the overall effectiveness and efficiency of our quality systems.

Key Responsibilities:

  • Schedule, deploy, and report Quality, Complaints Handling, and Social Accountability Management Systems' Internal Audits to monitor the system's functions.
  • Follow up on the initiation of corrective and preventive actions to resolve non-conformities found during internal audits.
  • Develop and maintain Quality Standards Manual for easy reference to the standards for ensuring high-quality services.
  • Review new processes in Dubai Customs, in coordination with the Business Process Department, to ensure compliance to adopted Standards.
  • Implement awareness training sessions in the fields of quality, social accountability, and complaints handling requirements.
  • Establish and implement an action plan for closing all external audit findings and its corrective action requirements with clear responsibilities assigned.
  • Conduct follow-up audits to make necessary changes for betterment of Dubai Customs' operations.
  • Report on activities related to quality systems to direct supervisors and relevant personnel.
  • Plan and prepare for the Management Review Meeting regarding quality, complaints handling, and social accountability.
  • Coordinate Quality Assurance programs with various departments of Dubai Customs and federal agencies.
  • Research best practices to evaluate Quality standards in the operations of Dubai Customs Departments and perform duties in accordance with organization policies and procedures.
  • Contribute quality assurance-related information for making annual strategic and operational plans for the Strategic and Excellence Department and other departments in Dubai Customs.
  • Perform all assigned tasks from the line manager with reliability, honesty, and discretion.


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