Operations Senior Manager
6 days ago
Job Role
As a key member of the Talent Pal team, we are seeking an experienced Operations Senior Manager to join our park operations department. This role will oversee the daily operations of our theme park, ensuring seamless guest experiences and driving business growth.
Key Responsibilities
- Supervise and motivate a team of professionals, providing guidance on recruitment, training, and development.
- Maintain accurate and up-to-date health and safety documents, policies, and procedures to ensure compliance.
- Develop and implement strategies to enhance guest satisfaction, including mystery shopper feedback and survey analysis.
- Communicate effectively with colleagues and stakeholders through regular meetings and briefings.
- Manage guest complaints and take corrective action to resolve issues promptly.
- Prepare and manage the annual operating and capital budget, ensuring fiscal responsibility.
- Participate in the park duty manager program and contribute to park-wide initiatives.
Requirements
- Higher secondary or equivalent education
- Minimum 3 years of experience leading teams in a theme park or hospitality environment
- Excellent interpersonal and leadership skills
- Ability to work independently and as part of a team
- Strong financial skills and knowledge of P&L management
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