Luxury Property Portfolio Specialist
2 days ago
About Us:
- We offer a range of luxury properties for discerning guests.
- Our goal is to provide exceptional service and unforgettable experiences.
Responsibilities:
- We oversee the entire onboarding process for our luxury properties in collaboration with the onboarding department.
- All properties undergo rigorous checks to ensure they meet our brand standards before being added to the portfolio.
- We maintain comprehensive checklists for housekeeping, maintenance, and guest relations to guarantee operational excellence.
- Regularly reviewing and updating these checklists allows us to adapt to evolving guest and property requirements.
- We handle daily check-ins and check-outs for our luxury properties, ensuring seamless and hassle-free experiences for our guests.
- We coordinate with the housekeeping and maintenance teams to prepare properties for guest arrivals and departures.
- We serve as the main point of contact for our luxury properties portfolio.
- We proactively identify opportunities to enhance guest experiences within the luxury segment.
- We monitor and support operational teams to ensure smooth stays for our guests.
- We implement strategies to exceed guest expectations by addressing feedback promptly.
- We work closely with the housekeeping, maintenance, and guest relations teams to ensure cohesive operations.
- We provide guidance and training as needed to uphold the luxury standards of service.
- We monitor the performance and condition of our luxury properties, implementing improvements as required.
- We compile regular reports on portfolio performance, guest satisfaction, and operational challenges.
- We build and maintain detailed guest profiles, recording preferences and requirements for future reference to enhance the personalized guest experience.
- We establish and maintain partnerships with third-party service providers to offer additional guest services such as limo services, tours, attractions, spas, and more.
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