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Service Quality Improvement Manager
1 week ago
About the Role
We are seeking a highly skilled Service Quality Improvement Manager to join our team at Michael Page. As a key member of our service delivery team, you will play a critical role in enhancing service quality and addressing performance gaps.
Main Responsibilities:
- Develop and implement service monitoring frameworks with KPIs and customer feedback mechanisms.
- Lead efforts to enhance service quality and address performance gaps.
- Measure KPIs to assess service delivery efficiency and effectiveness.
- Identify and address service delivery issues or bottlenecks through continuous monitoring and analysis.
- Collaborate with delivery teams to create and implement action plans for service improvement.
- Utilise data analytics and performance metrics to analyse service effectiveness and efficiency.
- Engage with stakeholders to gather feedback on service quality and integrate insights into service evaluations.
Required Skills and Qualifications:
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively with cross-functional teams.
- Experience with service monitoring frameworks and KPI development.
Benefits:
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading service provider.
