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Service Improvement Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Micheal Page Full time

About the Role

The Service Improvement Manager will be responsible for developing and implementing service monitoring frameworks with KPIs and customer feedback mechanisms. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Develop and implement service monitoring frameworks with KPIs and customer feedback mechanisms
  • Lead efforts to enhance service quality and address performance gaps
  • Collaborate with delivery teams to create and implement action plans for service improvement
  • Measure KPIs to assess service delivery efficiency and effectiveness
  • Identify and address service delivery issues or bottlenecks through continuous monitoring and analysis

Working with Us

Micheal Page is a leading professional services firm that provides expertise in a range of areas, including recruitment, training, and consulting. We are committed to delivering high-quality services to our clients and candidates, and we are seeking a talented individual to join our team.