Customer Engagement Specialist
5 days ago
Job Title: Customer Engagement Specialist
Ultiwise Consult is seeking an experienced Customer Engagement Specialist to drive sales and customer satisfaction.
Main Responsibilities:
- Engage with customers through phone, email, and chat to address their queries and convert them into sales.
- Provide detailed information about our tour packages, itineraries, and pricing to match customer needs.
- Facilitate smooth bookings, reservations, and payment processes for clients.
- Foster long-term relationships with customers by following up on leads and closing sales.
- Collaborate with internal teams to deliver exceptional customer experiences.
- Monitor and update sales records in the CRM system for accurate performance analysis.
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