Customer Engagement Specialist

2 weeks ago


Dubai, Dubai, United Arab Emirates Trip Full time

At Trip.com Group, we're dedicated to delivering exceptional travel experiences for our customers. As a Senior CRM Specialist, you'll play a crucial role in enhancing customer engagement and retention.

We're looking for an experienced professional who can design and execute CRM plans that drive results. If you have a proven track record of success in campaign execution, marketing, and CRM operations, we want to hear from you.

Your key responsibilities will include:

  1. Partnering with internal departments to create and manage campaign-related content across CRM channels
  2. Monitoring and optimizing CRM performance across diverse user segments to ensure effectiveness and engagement
  3. Analyzing CRM channel performance to maintain sustainable growth and efficiency
  4. Leveraging data-driven insights to optimize campaign ROI and enhance customer experiences

We offer a collaborative and inclusive work environment where you can unleash your full potential and drive global impact. Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions.



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