Global Implementation Manager
1 month ago
We are seeking a highly skilled and experienced Global Implementation Manager to join our team at Standard Chartered Bank. As a key member of our implementation team, you will be responsible for managing client relationships throughout the implementation process and providing support to our Corporate Commercial and Institutional Business (CCIB) and TB Sales teams.
Key Responsibilities- Execute deals while maintaining internal processes and governance, with the agility to adapt and deliver results.
- Complete client implementations within agreed timelines, meeting key milestones and delivering results within budget and scope.
- Communicate implementation progress to stakeholders, actively engaging in solution design and participating in client meetings, workshops, and conference calls.
- Support the RFP/RFI process, providing feedback to the Channels team on client feedback and requests for enhancements.
- Participate in new functionality testing, client testing, and Channels roll-out campaigns.
- Respond to issues escalated by service teams, providing advice to clients post-implementation.
- Minimum 4-5 years' experience in Transaction Banking and client-facing roles.
- Client-focused mindset, with effective interpersonal and communication skills.
- Strong analytical skills, with the ability to identify emerging risks and analyze reports.
- Good product/process knowledge relating to channels, with a well-organized approach and ability to exercise careful judgment.
- Strong problem-solving skills, with a drive for growth and learning.
- Computer competency and technology background, with effective interpersonal and communication skills.
- Understanding of ERP systems like Oracle/SAP, with project management skills.
- Sound analytical skills, with knowledge of payments infrastructure and cash management.
We are an international bank, nimble enough to act and big enough for impact. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and want to work for a bank making a difference, we want to hear from you.
We value diversity and advocate inclusion, with a commitment to embedding the highest standards of ethics and compliance across our organization.
We offer a competitive salary and benefits package, including core bank funding for retirement savings, medical and life insurance, and flexible working options.
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