GTB Implementation Manager
4 weeks ago
Role Overview
The GTB Implementation Manager will be responsible for implementing integration of bank solutions with client systems to strengthen and sustain long-term relationships. This role will involve coordinating implementation-related registration documentation with the client for GTB cash & trade channel products.
Key Responsibilities
- Lead simple and complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.
- Coordinate implementing GTB products at customer sites.
- Lead/coordinate GTB product trainings for GTB clients.
- Ensure implementation is done within client-agreed timelines and are within regulatory policies.
- Update activities on CRM & internal trackers.
- Coordinate with GTB vendors as required for implementations.
Digitization
- Assist e-penetration strategies.
- Assist dormancy reduction strategies.
- Assist channel payment utilization strategies Cross selling & Commercialization.
- Attempt to cross-sell GTB products during implementation discussions.
- Support launching of channel cash and trade products BAU.
- Escalate sensitive/delayed cash & company BAU issues for quicker resolution.
- Assist service team on escalated issues to help resolution.
- Conduct Call back verification on all GTB product registration forms.
- Coordinate signature verification on all GTB product registration forms People.
- Complete all mandatory class lead and e-learning on time.
- Complete your mid-year and end-year appraisals on time.
Specialist Skills / Technical Knowledge Required For This Role
- Very good understanding of Corporate online platforms, cash/trade collection & transaction solutions and general processes.
- Good understanding of SWIFT system & H2H protocols & solutions.
- General understanding of client documentation signature verification, Call Back and archival processes.
- Very good understanding of SWIFT messaging, H2H client integrations, Remote cheque scanning & printing, Cash Deposit Machines and Microsoft PowerPoint/excel usage.
- Good presentation, training and communication skills to group audiences.
- Good understanding electronic payment operations and support structure.
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