GTB Implementation Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Sundus Full time

Role Overview

The GTB Implementation Manager will be responsible for implementing integration of bank solutions with client systems to strengthen and sustain long-term relationships. This role will involve coordinating implementation-related registration documentation with the client for GTB cash & trade channel products.

Key Responsibilities

  • Lead simple and complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.
  • Coordinate implementing GTB products at customer sites.
  • Lead/coordinate GTB product trainings for GTB clients.
  • Ensure implementation is done within client-agreed timelines and are within regulatory policies.
  • Update activities on CRM & internal trackers.
  • Coordinate with GTB vendors as required for implementations.

Digitization

  • Assist e-penetration strategies.
  • Assist dormancy reduction strategies.
  • Assist channel payment utilization strategies Cross selling & Commercialization.
  • Attempt to cross-sell GTB products during implementation discussions.
  • Support launching of channel cash and trade products BAU.
  • Escalate sensitive/delayed cash & company BAU issues for quicker resolution.
  • Assist service team on escalated issues to help resolution.
  • Conduct Call back verification on all GTB product registration forms.
  • Coordinate signature verification on all GTB product registration forms People.
  • Complete all mandatory class lead and e-learning on time.
  • Complete your mid-year and end-year appraisals on time.

Specialist Skills / Technical Knowledge Required For This Role

  • Very good understanding of Corporate online platforms, cash/trade collection & transaction solutions and general processes.
  • Good understanding of SWIFT system & H2H protocols & solutions.
  • General understanding of client documentation signature verification, Call Back and archival processes.
  • Very good understanding of SWIFT messaging, H2H client integrations, Remote cheque scanning & printing, Cash Deposit Machines and Microsoft PowerPoint/excel usage.
  • Good presentation, training and communication skills to group audiences.
  • Good understanding electronic payment operations and support structure.


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