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Implementation Strategist

2 months ago

Dubai, Dubai, United Arab Emirates Trigenx, LLC Full time
Implementation Consultant

At Trigenx, LLC, we're seeking a highly skilled Implementation Consultant to join our team. As an Implementation Consultant, you will play a critical role in leading new client implementation projects, providing technical support and guidance on best practices.

Key Responsibilities:
  • Project Leadership: Lead new client implementation projects, ensuring timely and successful delivery.
  • Technical Expertise: Provide technical support and guidance on best practices to clients.
  • Collaboration: Collaborate with the CSM team to strategize on new accounts, designing and executing against implementation plans.
  • Project Management: Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value.
  • Customer Communication: Facilitate touch points and status meetings with customers in a timely and professional manner.
  • Knowledge Management: Contribute to the development of best practices, project standards, and methodologies to improve efficiency and effectiveness of implementations and team processes.
Requirements:
  • Experience: 2-4+ years of relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business.
  • Communication Skills: Exceptional oral and written communication and presentation skills.
  • Project Management Skills: Strong time, task, and project management skills.
  • Customer-Facing Experience: Customer-facing experience is essential for this role.