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Assistant Manager of Housekeeping Operations

2 months ago


Dubai, Dubai, United Arab Emirates Bin Ham Group Full time
Job Summary

We are seeking a highly skilled and experienced Hygiene and Cleanliness Manager to join our team at Bin Ham Group. As a key member of our housekeeping department, you will be responsible for developing and implementing effective hygiene procedures and policies to maintain the highest standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Develop and Implement Hygiene Procedures: Create and implement comprehensive hygiene procedures and policies to ensure a clean and safe environment for our guests.
  • Inspect and Monitor Cleanliness Standards: Conduct regular inspections of guest rooms and common areas to ensure compliance with cleanliness standards and identify areas for improvement.
  • Train and Mentor Cleaning Staff: Provide training and guidance to our cleaning staff to ensure they have the skills and knowledge to provide excellent customer service and maintain high cleanliness standards.
  • Manage Cleanliness Supplies and Equipment: Oversee the inventory and management of cleanliness supplies and equipment to ensure availability and efficiency.
  • Address Guest Complaints and Requests: Respond to guest complaints and requests related to cleanliness services in a professional and timely manner.
  • Coordinate with Other Departments: Collaborate with other departments to ensure a smooth workflow and guest satisfaction.
  • Evaluate Employee Performance: Monitor and evaluate the performance of our cleaning staff to identify areas for improvement and provide feedback.
  • Stay Up-to-Date with Industry Trends: Stay current with industry trends and best practices in hygiene management to ensure our housekeeping department remains at the forefront of cleanliness and guest satisfaction.
Requirements
  • Experience in Housekeeping or a Related Field: A minimum of 2 years of experience in housekeeping or a related field, with a proven track record of maintaining high cleanliness standards.
  • Leadership and Management Skills: Strong leadership and management skills, with the ability to train and mentor staff.
  • Attention to Detail: Excellent attention to detail and ability to maintain high cleanliness standards.
  • Communication Skills: Strong communication skills, with the ability to respond to guest complaints and requests in a professional and timely manner.