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E-commerce Operations Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Delivery Hero Full time

As an E-commerce Operations Coordinator at Delivery Hero, you will play a crucial role in maintaining our online presence and driving sales. Your primary responsibilities will include updating product listings, ensuring product accuracy, and optimizing listings to improve sales performance.

Key Objectives:

  1. E-Commerce Optimization:
    1. Regularly review and update product listings on our e-commerce platforms.
    2. Collaborate with the supply chain and retail sales teams to manage stock levels.
    3. Monitor and process online orders efficiently.
  2. Platform Performance:
    1. Use web analytics tools (e.g., Google Analytics) to track performance and generate insights.
    2. Assist in optimizing product visibility and sales performance across platforms.
    3. Ensure timely execution of marketing and seasonal promotions.
  3. Customer Support:
    1. Support the e-commerce team in resolving customer inquiries and escalations.
    2. Assist in maintaining the website's visuals, including homepage banners and product displays.
  4. Training and Development:
    1. Participate in training sessions to enhance your technical skills and knowledge.
    2. Attend meetings with the management team to discuss ongoing projects and initiatives.

Requirements:

  1. Education: Bachelor's degree in IT, Digital Marketing, or a related field.
  2. Experience: 0-2 years in e-commerce, digital marketing, or online sales.
  3. Technical Skills:
    1. Experience with e-commerce platforms (Amazon, Noon, Talabat preferred).
    2. Proficiency in Google Analytics, Microsoft Office, and digital sales tools.
    3. Familiarity with content management systems and online order processing.
  4. Soft Skills:
    1. Strong communication and organizational skills.
    2. Detail-oriented with good analytical abilities.
    3. Ability to multitask and manage time effectively.

Benefits:

  1. Career development and growth opportunities.
  2. Exposure to international e-commerce platforms.
  3. Employee discounts and special offers.