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Senior CX Specialist

1 week ago

Dubai, Dubai, United Arab Emirates BlackStone eIT Full time
About the Role

We are looking for a skilled Senior CX Specialist to join our team at BlackStone eIT. As a key member of our team, you will be responsible for designing and implementing customer-centric solutions that drive business growth.

Your primary focus will be on creating customer journey maps, developing personas, and conducting user research to inform design decisions. You will also collaborate with cross-functional teams to ensure seamless execution and deliver high-quality solutions.

  • Analyze customer feedback from various sources and translate it into actionable outcomes.
  • Identify upcoming trends and technologies with a promising impact on customer solutions.