Sr. Specialist Customer Experience

2 weeks ago

Dubai, Dubai, United Arab Emirates talabat Full time

As a Senior Specialist, CX Insights, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights.
This role requires strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations. You will be responsible for monitoring and reporting on key CX metrics, identifying unusual patterns in customer behavior, and supporting initiatives that impact budgets, customer retention, and order frequency. If you are passionate about data-driven decision-making and enhancing customer experience, this is an excellent opportunity to make an impact in a dynamic and fast-paced environment.

CX Insights and Data Analysis:
  1. Provide quantitative insights to support CX Operations and Policy teams, helping drive improvements in customer experience.
  2. Analyze large datasets in Excel to uncover trends and performance drivers.
  3. Work with data teams to define new CX metrics and design automated dashboards (e.g., Looker, Tableau).
  4. Identify unusual patterns in customer behavior and collaborate with Fraud teams to develop preventative solutions.
  5. Support operational metric tracking during experiments and A/B tests.
  6. Assist in sizing the impact of CX initiatives on budgets, customer retention, order frequency, and other key business metrics.
CX Performance Monitoring & Reporting:
  1. Monitor and report on CX metrics in weekly and monthly business reviews with regional markets.
  2. Track trends, KPIs, and key operational metrics, ensuring visibility and alignment across teams.
  3. Develop and maintain dashboards that provide real-time insights into customer experience performance.
  4. Collaborate with cross-functional teams to ensure data accuracy and consistency in reporting.
Special Projects & Strategic Initiatives:
  1. Support ad-hoc strategic projects that require CX insights, such as process improvements, new initiative evaluations, or market-specific deep dives.
  2. Work closely with cross-functional stakeholders to provide data-driven recommendations for special initiatives.
  3. Assist in pilot programs, experimental CX interventions, and business case evaluations to assess their potential impact.
Qualifications & Experience:
  1. Bachelor's or Master's degree in Business, Data Analytics, Statistics, Economics, or a related field.
  2. 3-5 years of experience in consulting, data analysis, or business intelligence, preferably in CX, e-commerce, food delivery, or a tech-driven environment.
  3. Strong Excel skills with the ability to handle large datasets and perform complex analysis.
  4. Experience with SQL, Looker, Tableau, or similar BI tools is a plus.
  5. Proven ability to translate data into insights and actionable recommendations. Experience working in fast-paced, high-growth environments with cross-functional teams.
  6. Strong analytical and problem-solving skills.
  7. Ability to work with large datasets and extract meaningful insights.
  8. Data-driven mindset with a keen eye for identifying trends and anomalies.
  9. Ability to present insights in a clear and actionable manner to stakeholders.
  10. Detail-oriented and highly organized with excellent time management skills.
  11. Self-starter with the ability to work independently and in a team environment.

  • Customer Experience Specialist

    2 weeks ago

    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Part time

    About Us:First Abu Dhabi Bank is committed to delivering exceptional banking experiences to its customers. With a strong presence in the UAE, it offers a range of tailor-made solutions to meet customer needs.Job Responsibilities:Provide best-in-class services to Commercial Banking customers.Foster strong relationships with customers through regular follow-up...

  • Sr. Specialist Customer Experience

    3 weeks ago

    Dubai, Dubai, United Arab Emirates talabat Full time

    As a Senior Specialist, CX Insights, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights.This role requires...

  • Sr Specialist Customer Experience

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    As a Senior Specialist CX Insights you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics design automated dashboards and analyze large datasets to uncover actionable insights.This role requires...

  • Sr Specialist Customer Experience

    1 week ago

    Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    As a Senior Specialist CX Insights you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics design automated dashboards and analyze large datasets to uncover actionable insights.This role requires...

  • Sr Specialist Customer Experience

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    As a Senior Specialist CX Insights, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights.This role requires...

  • Sr Specialist Customer Experience

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    As a Senior Specialist CX Insights you willplay a key role in supporting the CX Operations and Policy teams byproviding quantitative insights that drive improvements in customerexperience. You will work closely with data teams to define newmetrics design automated dashboards and analyze large datasets touncover actionable insights.This role requires...

  • Sr Specialist Customer Experience

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    As a Senior Specialist CX Insights, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights.This role requires...

  • Sr Specialist Customer Experience

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    As a Senior Specialist CX Insights, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights.This role requires...

  • Sr. Specialist Customer Experience

    2 weeks ago

    Dubai, Dubai, United Arab Emirates talabat Full time

    Job DescriptionAbout The OpportunityAs a Senior Specialist, CX Insights , you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover...

  • Sr. Specialist Customer Experience

    1 week ago

    Dubai, Dubai, United Arab Emirates Talabat Full time

    About The OpportunityAs a Senior Specialist, CX Insights, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable...

  • Travel Sales Consultant

    3 weeks ago

    Dubai, Dubai, United Arab Emirates SR Travels & Tourism LLC Full time

    Direct message the job poster from SR Travels & Tourism LLCChief Executive Officer at SR Travels & Tourism LLC DubaiCompany DescriptionSR Travels & Tourism LLCRole DescriptionThis is a full-time on-site role for a Travel Sales Consultant located in Dubai. The Travel Sales Consultant will be responsible for advising clients on the best travel options,...

  • Travel Sales Consultant

    7 days ago

    Dubai, Dubai, United Arab Emirates SR Travels & Tourism LLC Full time

    Direct message the job poster from SR Travels & Tourism LLC Chief Executive Officer at SR Travels & Tourism LLC Dubai Company Description SR Travels & Tourism LLC Role Description This is a full-time on-site role for a Travel Sales Consultant located in Dubai. The Travel Sales Consultant will be responsible for advising clients on the best travel options,...

  • Customer Experience Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates Connex Emirates Full time

    Job Title: Customer Experience SpecialistWe are looking for a highly skilled Customer Experience Specialist to join our team at Connex Emirates.The ideal candidate will have a passion for delivering outstanding customer service and a keen eye for detail.Responsibilities include ensuring that every guest has an exceptional dining experience, handling customer...

  • Sr FinOps Specialist, Payroll, US-Payroll AnytimePay

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Amazon Full time

    Sr FinOps Specialist, Payroll, US-Payroll AnytimePayAmazon's Global Payroll team is looking for a Senior Specialist – Payroll Ops to provide support for the evolving Payroll tools and systems.The Sr FinOps Specialist will be required to mitigate the daily operational challenges by ensuring controls and checks are in place and followed at the ground level....

  • Sr FinOps Specialist, Payroll, US-Payroll AnytimePay

    19 hours ago

    Dubai, Dubai, United Arab Emirates Amazon Full time

    Sr FinOps Specialist, Payroll, US-Payroll AnytimePay Amazon's Global Payroll team is looking for a Senior Specialist – Payroll Ops to provide support for the evolving Payroll tools and systems.The Sr FinOps Specialist will be required to mitigate the daily operational challenges by ensuring controls and checks are in place and followed at the ground level....

  • UW Specialist Sr, Construction

    4 weeks ago

    Dubai, Dubai, United Arab Emirates American International Group Full time

    UW Specialist Sr, ConstructionUW Specialist Sr, ConstructionApply locations Dubai time type Full time posted on Posted 9 Days Ago job requisition id JR2306303Who we are:American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty...

  • UW Specialist Sr, Construction

    7 days ago

    Dubai, Dubai, United Arab Emirates American International Group Full time

    UW Specialist Sr, Construction UW Specialist Sr, Construction Apply locations Dubai time type Full time posted on Posted 9 Days Ago job requisition id JR2306303 Who we are: American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property...

  • UW Specialist Sr, Construction

    2 weeks ago

    Dubai, Dubai, United Arab Emirates American International Group Full time

    UW Specialist Sr, ConstructionUW Specialist Sr, ConstructionApply locations Dubai time type Full time posted on Posted 9 Days Ago job requisition id JR2306303Who we are:American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty...

  • Sr. Specialist SAP on AWS

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Amazon Full time

    Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, SAP background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join AWS Global Sales team as a Sr. Specialty...

  • Sr. Operator, AA Operation

    5 days ago

    Dubai, Dubai, United Arab Emirates 1st-jobs Full time

    About the job Sr. Operator, AA OperationA leading petrochemical company is seeking a qualified Sr. Operator, AA Operation to join its team in KSA. If you have over 5 years of experience in the petrochemical or chemical industry, this is an excellent opportunity to advance your career.Key Responsibilities:Execute routine operations, start-up, shutdown, and...