MEA Commercial Strategist

1 week ago


Dubai, Dubai, United Arab Emirates Alfa Laval Corporate AB Full time

About the Role:

This leadership position plays a vital role in driving commercial excellence across Alfa Laval's MEA region. The successful candidate will be responsible for developing and executing strategies that increase business generation and improve customer satisfaction.

Key Accountabilities:

  1. Develop and implement regional strategies to achieve commercial excellence.
  2. Collaborate with cross-functional teams to drive CRM-related initiatives and improve data quality.
  3. Analyze customer and market trends to inform strategic decisions and drive business growth.
  4. Lead the Customer Experience process to ensure seamless interactions and improved customer satisfaction.
  5. Champion segmentation efforts and develop targeted marketing campaigns to reach key customer segments.
  6. Monitor and report on key performance indicators to ensure alignment with business objectives.

Requirements:

  • Detailed knowledge of CRM systems and IT ecosystems.
  • Exceptional analytical and problem-solving skills.
  • Proven track record of driving commercial growth and improving customer satisfaction.
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.

Qualifications: Bachelor's degree in Business Administration or related field; MBA preferred



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