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Chinese Language Application Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Recruiter4you Full time

We are seeking a highly skilled Application Support Specialist to join our team in Malta. As a key member of our team, you will be responsible for providing top-notch support for large installations, including servers and applications, and other assigned software.

Key Responsibilities:
  1. Provide 24/7 level 1 application support to ensure seamless operations
  2. Collaborate with business users to identify and document user and system issues
  3. Take ownership of all issues and see them through to resolution, maintaining a knowledge base of known defects and issues
  4. Communicate effectively with clients and management to manage stakeholder relationships
  5. Conduct application testing and assist clients with testing, creating and updating documentation and reports as needed
  6. Train users on applications and help resolve issues, building strong relationships with business users
  7. Handle escalations and manage client expectations, working well in a team and with end users
Requirements:
  1. Degree in Computer Science or equivalent, with a strong foundation in programming languages (HTML, JAVA)
  2. Fluent in English and Chinese for business communication, with excellent communication and documentation skills
  3. Ability to work independently and manage time effectively, with analytical and problem-solving skills
  4. Willingness to work rotating shifts, including weekends and holidays, with a relocation package inclusive of a relocation bonus

This is an exciting opportunity to accelerate your career by working with cutting-edge products and technologies, and to be part of an innovative project with a generous salary and excellent benefits.

Recruiter4You has been tasked to find a Chinese-speaking Application Support Specialist willing to relocate to Malta and join the team at their new office. If you are a motivated and skilled professional looking for a new challenge, we encourage you to apply for this role.