Customer Service Excellence Specialist
2 weeks ago
**Job Overview:**
The Abu Dhabi Islamic Bank PJSC is seeking a highly skilled Customer Service Excellence Specialist to join our team. As a key member of our organization, you will be responsible for executing the bank's strategy of providing exceptional customer service in the UAE.
**Key Responsibilities:**
- Review and analyze various customer feedback channels to identify trends and insights.
- Develop and share periodic reports with management to highlight areas of focus, customer concerns, and recommend action plans to improve customer satisfaction.
- Cultivate strong relationships with customers through callback initiatives and address their concerns in a timely manner.
- Analyze attrition calls and provide recommendations to improve customer retention.
- Classify and categorize customer suggestions received from different channels and share reports with relevant business units.
**Requirements:**
- Bachelor's degree required.
- Excellent communication and interpersonal skills.
- Strong understanding of cultures in the UAE.
- Customer-centric approach.
- Familiarity with bank systems, products, and services.
- Ability to multitask and handle multiple issues simultaneously.
- Team player.
- Fluency in English.
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Minimum 5 years of experience in business processes, customer service, and general banking services.
- In-depth knowledge of ADIB culture, systems, products, and services.
- Customer Relationship Management.
**What We Offer:**
- A dynamic work environment.
- Opportunities for growth and development.
- Collaborative team atmosphere.
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