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Service Excellence Strategist

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Trans Skills Group Full time

At Trans Skills Group, we are committed to delivering exceptional service that meets the highest standards of quality. As a Service Excellence Strategist, you will play a crucial role in shaping our service delivery strategy and ensuring that it aligns with our company's vision.

The ideal candidate will have a deep understanding of customer needs and preferences, as well as the ability to create strategies and frameworks that enhance service delivery. They will be responsible for building strong relationships with customers, driving continuous improvements, and ensuring that our service meets or exceeds customer expectations.

Key Responsibilities:

  1. Develop and implement service excellence strategies that meet or exceed customer expectations.
  2. Build and maintain strong relationships with customers to understand their needs and preferences.
  3. Drive continuous improvement initiatives to enhance service delivery and quality.
  4. Ensure that our service meets or exceeds customer expectations through regular monitoring and evaluation.
  5. Provide coaching and training to employees on service excellence principles and best practices.

Required Skills and Qualifications:

  • Customer-centric mindset and ability to anticipate customer needs and preferences.
  • Strong communication and interpersonal skills.
  • Ability to develop and implement strategies and frameworks to enhance service delivery.
  • Experience in building and maintaining strong relationships with customers.
  • Proven track record of driving continuous improvement initiatives.