Digital Operations Lead

1 week ago


Dubai, Dubai, United Arab Emirates Chalhoub Groups Full time

Job Summary

The Digital Operations Manager will be responsible for leading the operational tasks and processes in the Digital product teams and managing expectations to/from stakeholders. This role will drive continuous improvement and head up Problem Management in the Digital product team tasks and enforce standard operating procedures.

Key Responsibilities

  • Manage respective support teams across the Digital domain, leading on operational tasks and processes in the Digital product teams and manage expectations to/from stakeholders.
  • Drive continuous improvement and head up Problem Management in the Digital product team tasks and enforce standard operating procedures.
  • Report on direct reports and teams' operational support performance and challenges (as well as opportunities) to the Head of Digital Technology and the Head of Technology Operations.
  • Head up Digital Application operational support and day-to-day ops management on an architectural level on our Digital product suite.
  • Drive operational support requirements towards development and product management organizations working closely with Group Architecture and Engineering teams on devising roadmaps for the Digital operations domain.
  • A strong problem solver, who takes initiatives on both process and solution improvements with the Product Managers particularly when it comes to Problem Management and solving deep-rooted issues in the Product stack.
  • Verify releases on an operational level such as stability and maintainability/support focusing on performance operations with the Product teams and QA/Engineering teams.
  • Prepare releases before live deployment. Command and control at all times of incoming incidents, change requests, problems, and in-depth root cause analysis.
  • Undertake and deliver Service Transition and Operational Readiness for all product teams across the Digital Technology Domain.
  • Document from an application operations perspective: knowledge base articles, operation manuals, deployment instructions, incident, and problem notes.

Requirements

  • Strong problem-solving skills with the ability to take initiatives on process and solution improvements.
  • Excellent communication and leadership skills with the ability to manage expectations to/from stakeholders.
  • Ability to drive continuous improvement and head up Problem Management in the Digital product team tasks.
  • Experience in operational support and day-to-day ops management on an architectural level.
  • Ability to work closely with Group Architecture and Engineering teams on devising roadmaps for the Digital operations domain.
  • Strong analytical and problem-solving skills with the ability to verify releases on an operational level.
  • Ability to prepare releases before live deployment and command and control at all times of incoming incidents, change requests, problems, and in-depth root cause analysis.
  • Experience in Service Transition and Operational Readiness for all product teams across the Digital Technology Domain.
  • Ability to document from an application operations perspective: knowledge base articles, operation manuals, deployment instructions, incident, and problem notes.


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