Digital Operations Lead
1 week ago
Job Summary
The Digital Operations Manager will be responsible for leading the operational tasks and processes in the Digital product teams and managing expectations to/from stakeholders. This role will drive continuous improvement and head up Problem Management in the Digital product team tasks and enforce standard operating procedures.
Key Responsibilities
- Manage respective support teams across the Digital domain, leading on operational tasks and processes in the Digital product teams and manage expectations to/from stakeholders.
- Drive continuous improvement and head up Problem Management in the Digital product team tasks and enforce standard operating procedures.
- Report on direct reports and teams' operational support performance and challenges (as well as opportunities) to the Head of Digital Technology and the Head of Technology Operations.
- Head up Digital Application operational support and day-to-day ops management on an architectural level on our Digital product suite.
- Drive operational support requirements towards development and product management organizations working closely with Group Architecture and Engineering teams on devising roadmaps for the Digital operations domain.
- A strong problem solver, who takes initiatives on both process and solution improvements with the Product Managers particularly when it comes to Problem Management and solving deep-rooted issues in the Product stack.
- Verify releases on an operational level such as stability and maintainability/support focusing on performance operations with the Product teams and QA/Engineering teams.
- Prepare releases before live deployment. Command and control at all times of incoming incidents, change requests, problems, and in-depth root cause analysis.
- Undertake and deliver Service Transition and Operational Readiness for all product teams across the Digital Technology Domain.
- Document from an application operations perspective: knowledge base articles, operation manuals, deployment instructions, incident, and problem notes.
Requirements
- Strong problem-solving skills with the ability to take initiatives on process and solution improvements.
- Excellent communication and leadership skills with the ability to manage expectations to/from stakeholders.
- Ability to drive continuous improvement and head up Problem Management in the Digital product team tasks.
- Experience in operational support and day-to-day ops management on an architectural level.
- Ability to work closely with Group Architecture and Engineering teams on devising roadmaps for the Digital operations domain.
- Strong analytical and problem-solving skills with the ability to verify releases on an operational level.
- Ability to prepare releases before live deployment and command and control at all times of incoming incidents, change requests, problems, and in-depth root cause analysis.
- Experience in Service Transition and Operational Readiness for all product teams across the Digital Technology Domain.
- Ability to document from an application operations perspective: knowledge base articles, operation manuals, deployment instructions, incident, and problem notes.
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